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"called in because of the weather and road condition, but staffs refuse to adjust our stay date or atleast to partially refund us."

"The hotel is older and could use an upgrade for sure. Restaurant was nice and staff were as well. The overall feel of the resort is a little run down if I;m honest "

"The staff was friendly, and the room was exceptional. We thoroughly enjoyed the hot tub."

"Didn't bring a pet"

"Excellent staff and customer service. Love the amenities and experience."

"This lodge is in the perfect location for everything you might want to do in Banff. The staff were so friendly and we felt very comfortable there. "

"amazing "

"The hotel overall was clean however it’s in desperate need of an upgrade. I booked a loft suite and the wallpaper was peeling off the wall, the jetted tub looked gross and the room was hot even with no heat and both windows upstairs and downstairs open - it was snowing outside and cold. Staff was lovely"

"Great location. Lovely hotel. Great service. Can’t fault a thing here. Love the hot tub. I stay here often even I come to the area. "

"Pool was great! Outdoor hot tub hour could be extended during the week- especially spring break. Overall, it was a lovely time. "

"Great place, kids eyes got sore in pool, PH levels may have been off"

"Good location great staff good all around hotel"

"Overall good"

"Great hotel!"

"Nice food and restaurants. Great staff."

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"Expedia charged us double the rate of the front desk. Warming to all, double check charges and assume Expedia will be much more costly."

"great service"

"Clean room. Great on-site restaurant. Gym was adequate but on the smaller side. "

"Exactly as advertised "