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"Great for traveling with pets"

"Coffee machine"

"First time staying here, and we had a blast! The pool and slides are awesome for the kids and adults"

"Good"

"Great newer hotel on the edge of Banff with an equally great sister hotel next door in the Otter. The hot pools and sauna were fantastic and the cafe and restaurant were also fantastic. Will come back again."

"Staff was great. Rooms are nothing like the pictures.. Cleanliness was not great, but at least the bedding was. Lighting in bathroom is horrible, sink was cracked, tub faucet falling off."

"Clean and spacious room. Friendly staff. Good wifi. Did not use the rooftop hot tub because the water was not warm enough. Nevertheless, will highly recommend this place for a short stay."

"Elevators were down and caused long line ups. Water was scolding hot in the bathroom as I worry a child can easily get burnt"

"Shower pressure was good. Train right outside our window….bad. Place looked run down. Staff was helpful, gave us a discount because we complained. Way too expensive for what you get."

"I was very disappointed in the room, extremely overpriced for what we got. The sheets were clean, but other than that the room looks like it hasn't been properly cleaned in months. Ripped shower curtain, dusty, stained furniture, etc. Very outdated. The positive is that all the staff were very helpful and friendly."

"Room was filthy. Bathtub was so disgusting that we chose not to shower and didn’t use it. One towel total supplied for 2 people. I called the front desk to ask a question and there was no answer. Stains all over the floor and on the couch in the room and the lamp didn’t work. Bed was comfortable and parking was good, but we would definitely never stay there again."

"No breakfast"