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"It truly was a castle in the Rockies. The staff made sure it was a memorable trip for my entire family"

"Very slow elevators, very slow check-in, no coffee pods, and room had drywall patches and dust."

"We stayed in a one bedroom suite with kitchen. I loved the location on the edge of town surrounded by trees and beautiful scenery. It was a 5 minute drive to the downtown parking areas and we walked to most places from there."

"5 stars!"

"Beautiful views.The room and common areas are clean and tidy. Staff was very friendly and helpful."

"The hotel was very charming, and quiet. They had a very tasty breakfast bag you had to preorder and they also had coffee, tea and water available 24/7! The lobby was very cozy with a real fire place to sit in front of listen to the crackling. The only thing we were slightly disappointed with was the complimentary wine was only available on Friday-Sunday, even though it said daily. Not sure if it’s because it’s off season or not."

"The Otter hotel is an absolute gem of a hotel. Our room was beautifully kept during our 5 day stay. The hot tubs were absolutely fabulous and a great way to start/end the day. The restaurant had great food, drinks and a fantastic atmosphere. The free bus pass that the hotel issues is a great perk. We used it frequently as it’s an easy, quick way to get into town and back. However it’s the staff that really made our stay special. From front desk check-in, wait staff, bartenders and housekeeping...

"Excellent breakfast. Beds were very comfortable. TV was large. We staying in a renovated room. Bathroom was great quality"