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"Great character cabins"

"The hotel is very special and the food, facilities, and presentation are 5-star. We purchased GOLD which is a higher cost for room stay providing a more exclusive experience along with access to a private lounge which was excellent, I however do rate the hotel lower because of the porter services. They were not attentive to guests entering. On too many occasions, we were opening the large doors whilst the porters remained inside (keeping warm) failing to attend to door entry for guests. On the...

"Staff were great. Showing a bit of dating but clean and well maintained."

"Plenty of parking space available. The room was clean and well-maintained with daily housekeeping. The front desk staff were very helpful and provided free Banff bus tickets. We also really enjoyed the nice hot tub and the on-site restaurant."

"All 3 rooms I booked hadn’t been cleaned. I booked 2 rooms with 2 beds, to which we were only given 1 bed in both rooms; upon trying to fix the issue, staff argued with us saying I had only booked a single room. After a lot of arguing and me showing proof of the booking, we were finally given the rooms I had originally asked for. They also claimed to “upgrade” one of my rooms due to how long I was staying, and upon entering my room, it was the exact room I booked, no upgrade."

"Clean and comfortable and very spacious room, and amazing hot tub (Jacuzzi) perfect with a nice air conditioning , the hotel inside West Edmonton Mall makes it very handy"

"The staff was friendly upon checking in and informative. It wasnt great to be honest but ive had worse. Rooms were not as advertised. Mine was outdated and not renovated. Furniture was old and worn. Hallways and vending areas smell bad. I probably wouldnt stay here again."

"My sister and I had an excellent time at hidden ridge resort. Very cozy and relaxing place that is close enough to downtown but also far enough away that its very quiet. We had an excellent stay however it is quite expensive I feel for what your getting."

"The property seemed tired. Furniture in the room was in rough shape; bathroom was outdated with very low toilet, but the bed was very comfortable. Breakfast was adequate. For the price of the room we were expecting better quality."

"We liked the location, walked everywhere in town. It was quiet. It was a basic room for $300/night. King size bed poor quality mattress, difficult to sleep as felt every movement of partner (like a trampoline)."

"Good location"

"Clean hotel, easy parking nice restaurant"