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"This property had an amazing staff. They were over the top kind and helpful. Their words and actions were professional, grounded, and very helpful. Ken was especially great. He ASKED if he could walk back to my room and help me with a fob that was giving me trouble. He fixed the problem and then answered WAY too many of my questions about the area. The other staff were also great. The Rocky Soap Company products were dreamy. The room was cleaned up each day, right down to the dirty plate I...

"Staffs are very kind"

"It was a good spot for the night. It was clean, quiet and the bed was comfortable."

"Check in stalk was a bit difficult"

"Reception staff are all helpful, kind. Our room has electrical issue- circuit breaker went off whenever AC is used. Staff sent in house tech, offered another room etc. Room is like a small apartment and we like a small kitchen area and table to eat. But we are so disappointed that someone with key to our room went in and some cash (USD were taken but left CAD untouched) and personal items stolen. We put “Do not disturb” sign at door and baggages were locked. I hope management either provide...

"The staff were super friendly and went out of their way to help! What really stood out was the amazing coffee stand - they had a machine that whipped up perfect espressos, cappuccinos, and more, all for free! The breakfast spread was fantastic, and the prices were very reasonable."

"Very pricey given what you get is a motel-like suite. The Murphy bed was broken and wouldn’t stay latched but didn’t end up becoming an issue. The WiFi basically never worked our entire stay. In fact, even their restaurant (one of the only places open in the evening) didn’t have internet and only accepted cash. Garden view was nice but the doors opened inwards, which would’ve meant moving all the furniture to go outside, so the patio ended up being useless."

"Everything is great. Beautiful hotel, amazing staff!"

"Amazing views, staff, restaurants!! Loved Alex and Gina as guides! Bundle bar is best cocktail bar I’ve ever experienced at a resort! We’ll be back!"

"Very comfortable"

"It's more like help yourself style"

"Great bed. Noisy air conditioner. Trains across the street. Limited towels. Expensive for what you get. Fairly basic with no frills."

"Great location and friendly staff"

"Excellent location and wonderful hotel!! It was close to everything in Banff and had the best view of the mountain"

"We loved our stay and plan to return in the spring."

"The property is well maintained and very close to public transportation."

"Great staff, clean room"

"Room was nice and clean. Location was good. All shuttles and buses pick up right outside of the hotel."