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"Uncomfortable bed and pillows. Hot inside the cabin, heater was always on and no ac. Accommodation was nice and clean"

"It was good location to visit banff and ice field Has kitchen to easy to make few meals for family"

"good service"

"Great pool for the kids!"

"Pros: location is great. Property is well maintained. I did the gold package and the lounge was great in terms of breakfast and hors-d'œuvre (it is substantial enough to be dinner), Spa was great. Staffs were courteous and professional Cons: It is an old property. Our bathroom was adequate, but really tiny. No space to put things away. I reserved a view room, but our view was not in direct view. Spa is nice, but you have to pay extra ($130 Canadian) to use. Overall: No regrets. ...

"Overall, nice stay!"

"So close to the attraction spots"

"Everything from check in to check out was great. We had a bit of an issue with the toilet flush but it took 2 minutes for them to send someone and fix it. Will definitely visit again."

"We were offered an upgrade to the parlour suite and really loved it. The pull out sofabed was actually bigger than usual for our two kids to sleep on. The bathroom was clean and bed was comfortable. The hotel was being renovated during our stay so the noise and view were a little off putting but we didn't spend too much time at the hotel so it didn’t affect us too much. Would love to go back see the hotel post renovation."

"Clean room"

"The property has a great location within walking distance of downtown shops, the marina, and the water. Unfortunately, the pool and hot tub were not working during our stay, which was disappointing as we had specifically hoped to enjoy those amenities. The property felt quite worn and dated, and the rooms were tired and in need of updating. Early check-in was not available, which was also inconvenient."