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"Checking was easy, cozy cabin."

"Beautiful facade, but heavily overpriced and highly impractical ​The hotel and lobby look very cozy with great mountain charm, but our stay was highly disappointing, especially considering we paid nearly $1,350 CAD for two nights. While the room looks nice at first glance, it is completely impractical. Unlike every other hotel on our road trip, there was no fridge, which caused our food to spoil. The room for four only had two small full-size beds with extremely worn-out mattresses that sagged...

"Staff are very nice. Very big & spacious."

"The chair for the desk was broken and I fell off it. No cleanex tissue: otherwise it was just OK"

"God"

"There was no communication prior to check in. We had driven 9 hours that day and planned to have our kids burn off some energy in the pool for a few hours. But when we arrived they had implemented a reservation system for the pool because of the stampede, so we were rushed to the pool for only 45 minutes, when our plan was for 2-3 hours. As well, hot tub was out of service, which would have been great after a long drive. They could have emailed us in advance so we knew about these things and...

"Everything was excellent. Attention to detail in all areas was exquisite."

"Close to everything"

"Great location for all the best sites in Banff and around Banff. Close to downtown and but not in the crowds. Perfect size for family of 5."

"This hotel was amazing! It is located in a quiet area with views of the mountains but is within walking distance to everything including the downtown area. Great hiking trails nearby. The room was very comfortable and the kitchen was well equipped. It was nice to have laundry facilities in the room as well. Overall, it was a great place to stay and I highly recommend it."

"Parking"

"Everything was great!"

"Clean and great location !"

"Good"