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"The cabins are sufficient - old, in need of updating, and smaller rooms, so not a lot of storage space even for a suitcase but functional and what we needed for the trip. It felt overpriced for the place, but next to the other outrageously priced hotels, it's not a bad deal at all. Fire pits outside a nice touch. Crystal, the office staff, was really nice and was eager to assist. I would return again but hope they update it! And add a dry sauna too!"

"Like everything wish there was free breakfast"

"Outstanding (!), wir waren 4 oder 5 Nächte dort und hatten Gold-Standard. Ein tolles und zugleich imposantes Hotel mit einem super freundlichen Personal. Morgens im beheizten Pool in den Tag zu starten, mit grandiosem Ausblick auf die Berge, Golfplatz in der Nähe, was möchte man mehr? Wir hatten ein tolle Zeit, wenn man noch nicht da war, ein Muss in Banff!"

"All staffs are smiling to the customers. But the shower head need replacing."

"Nothing like the pictures. Arrival staff was not overly welcoming or helpful. Construction going on so the grounds are a mess. Needs major update for the amount they charge."

"Staff were so kind and helpful. The hotel is getting dated style wise, but room was comfortable, clean and cool views. We travelled with our dog, and there was no outdoor space. It was concrete everywhere. Nothing they can fix, but just a tip for others. It was highly inconvenient trying to find space for her."

"Beautiful location! The hot tub overlooking the mountains was perfect. Room was clean and comfortable. All staff were very kind and friendly. Great stay!"

"Our room was filty and dusty. The room has improvised AC from the window and so there are open spaces on the window sides and cold temp is coming in no wonder they have portable heater ready but still if it is minus 30 what will happen then. Also the elevator and direction are confusing. they have to change their signs. The pool is smelly dirty too."

"Excellent property in the heart of Banff. Easy walk to restaurants, retail and museums."