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"The overall ambiance was great. However, property needs a freshening up. Exterior carpeting leading to the rooms. Peeling wallpaper in the room"

"Clean"

"Loved the little cabins in the mountains! Having an option for campfire and also a movie night when it was raining, best of both worlds:)"

"Yeah lowkey, wasn’t very clean at all, stayed on the top floor so it technically was the best it could get and it was not very well maintained with the carpet being slightly sticky, the bathroom very musty, the toilet seat was broken and same with the window handles and shower dial. It was cheap but I don’t see myself going back unless it’s completely necessary unfortunately."

"nice loft"

"We arrived at 3:30. They said the room wasn’t ready until 4 so we went into town. Room wasn’t ready until 5:50. Almost 2 hours after check in. Manager compt us drinks at the restaurant which was very nice."

"property was clean and location was perfect"

"They charge resort fee while check out. I prepaid the rooms when booking it online. I found they charge CA$95 when check out at the property."

"Schönes Hotel und gute Zimmer. Super nettes Personal. Man kann im Restaurant gemütlich draußen sitzen. Gratis Bustickets in den Ort. Würden wir jederzeit wieder buchen."

"Picture postcard hotel with incredible views and walking access to downtown Banff. Like the Fairmont Lake Louise, it’s one of the best hotels we’ve ever stayed at!"

"The room was not very clean. It had several sticky spots on the furniture. The kids loved the water park and the breakfast was good. The reception staff were amazing. One day the cleaners did not clean our rooms. I wish it was cleaner."

"Our stay was comfortable.. The staff are nice and friendly The location is convenient. They providing bus pass. Amenities like sauna and hot tub is the highlight of our trip. We enjoy the dip to relax our muscles after exploring the lakes and canyons. The price is decent , Received my complimentary wine from booking expedia."

"Good rooms for the location and price. The only major downside (if it could be called that) was that the in-room air conditioning was very loud and would make noise even when powered off. It wasn't cold enough to need it so we unplugged it for our stay of 3 nights. Staff is excellent and friendly, and check-in + checkout was smooth and was without issues. Great hotel!!"

"Extremely disappointing stay. The hotel failed to disclose that it was undergoing major renovations. The lobby was under construction, and getting to both the front desk and the rooms was confusing, inconvenient, and frustrating. When I raised my concerns, I was promised complimentary parking as compensation, but it was never applied to my bill. No discount was offered despite the significant disruption. I would not have booked this hotel had I known the true condition of the property. Very...

"Our stay at the Otter Hotel was absolutely beautiful from start to finish. The entire property is spotless and well‑organized. We loved how many amenities were available, everything from the hot pool, sauna, fitness center, and guest laundry to the super convenient refillable water bottle station and indoor garage. Even the bus stop right in front of the hotel made getting around incredibly easy. The hotel provides free bus tickets, umbrellas for rainy days and bear spray. It also provides free...

"Absolutely wonderful stay. The room was clean, comfortable, and very well maintained. The staff were extremely friendly and patient, answering all of our questions and even helping us recover a t-shirt we had lost through the lost and found. One of my favorite moments was sitting on the balcony, enjoying the peaceful atmosphere of Banff. Another unforgettable experience was relaxing in the rooftop hot tub in the light evening rain, watching clouds drift past the distant mountain peaks. It felt...

"I wanted to personally thank Ingrid and the rest of the staff at Blackstone for an incredible stay on our anniversary and for accommodating us for an extra night when travel plans got moved around due to the flooding. Thank you! We'll never forget this week."

"It was a wonderful stay as always. Super friendly everything you need is there."

"Great"