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"Place did not have AC and the portable fan they provided barely made a difference so keep that in mind! Water pressure is also bad but the staff and the people is what helps redeem this place! Would recommend for winter stays, too hot for the summer!"

"Would not stay here again"

"Charming eclectic and great value"

"Rude"

"Hot tub was good. Not crowded towards the end of allotted time. 2nd floor has best view. Microwave locked and staff doesn't know how to open it. I think I saw a roach in the room."

"Did not like: the room do not have side tables on the one side of the bed, they only provide 1 chair for a 2 queen bed room. Other than this, everything was good and staff are very helpful and accomodating, the location is very quiet and perfect."

"Our room door was left open one day after cleaning- not impressed. Two staff members rude ."

"Location is convenient but hotel is old and needs upgrades. Even 2 queen beds rooms are small. We couldn’t open all our bags all at once. We had only 2 big bays and 4 carry on."

"We love the hot pools!"

"Excellent"

"If you like national parks, but don’t want to rough it, this is the place to go."

"The view from the hot tub was awesome. The room was a little bit dated but it was nice to have a stove and refrigerator. Overall it was a decent place to stay with some extras such as on site BBQ grills and an in room fireplace."

"The helpful staff, perfect location, ease of checking in and out, and there’s a lot if parking."

"Super nice place ! Clean well maintained. The staff is friendly, and courteous . The facility has free parking, they provide a bus pass for all the guest. The bus stop is in front of the hotel so it’s very convenient. There is a convenient store across the street behind A&W restaurant. The hotel has a hot tub and a spa. The view from the hot tub and spa is amazing. I will recommend this lodge."

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"Super nice hotel. Went two different times and stayed in two different rooms. Both sides of the hotel have great views. Very clean rooms and very nice staff."

"The front desk staff was exceptional. They greeted us every time we went by and answered all questions about sites around town. Location and parking on site was great. Enjoyed views from rooftop"

"Hotel is in the midst of major renovations. I was placed in a newly renovated room and it’s well appointed - very nicely updated! Clean and just about everything brand new. It’s a much needed renovation and upgrade for a busy hotel. Check in was quick and the client rep was very nice, knowledgeable and courteous. The main areas of the hotel that I could see were well renovated too. Excited to see the rest of the renovations in future. The design so far is vey nice."

"Staff was very helpful with navigating the transport system in Banff"