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"Old"

"Was travelling with a pet and only stayed a night. All pet rooms are in main floor of 2 storey buildings. Floor and walls are paper thin and pipes squeal. Up every hour at night with upstairs bathroom breaks. It was like they were in my room. No sleep. Otherwise nice."

"It was an excellent stay. The fireplace was a nice addition! "

"Love it"

"From the moment we arrived, everything was above and beyond our expectations. Absolutely love this place. 10/10 All the staff have been wonderful, and if you have any questions, they are happy to help you out. "

"We stayed at the Otter Hotel for my cousin’s wedding. Upon arrival, our first impression was unfortunately not the best. The front desk staff member was not very welcoming, and her explanation of the check-in process came across as quite abrupt, especially considering we had reserved three rooms. It set a slightly sour tone at the start of our stay. That said, there were definitely positives. The hotel was very clean, and its convenient access to public transportation made getting to downtown...

"Clean rooms, quiet and good breakfast"

"No lake view at Rocky Mountain. Was peaceful"

"Comfortable and spacious room. Staff were really helpful and the restaurant was fabulous. "

"Great pool and hot tub,breakfast was pretty good"

"Excellent service and cleanliness."

"They were still renovating but very clean and was not inconvenienced at all from their reno. Rooms are very nice and clean. Great location. "

"Pool, kitchen and rooms are clean"

"Everything was great ! "

"Front desk receptionist was amazing! Clean room. "

"jUST AN OVERNIGHT STAY. Staff were very good at checkin Room was claean & comfortable. Parking is a bit of a problem when busy."

"Wifi slow"

"The bus pass to downtown banff was great. We were able to go explore and come back without having to worry about parking downtown."

"Clean rooms, shuttle To airport and parking convenient for our trip"

"Clean and cosy place. "