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"It needs big time renovation not kept up . It should not be in the market.will advise avoid this place."

"The mattress overhung the box spring by about 10 cm. There was a headboard installed against the wall that made it impossible for the mattress and box-spring to actually line up. So it wasn't possible to properly sit at the edge of the bed. The coffee maker didn't work, and the front desk person told me I had to buy a coffee from the restaurant instead. After much complaining, and an email to the management, I finally got a working coffee maker. The window screen was loose letting bugs in, and...

"Breakfast not included for price paid and staff did not come to show us our room when we reached at hotel very tired late night despite we asked. Bunk bed was not set up and had to call staff to set up after we failed to set up by putting all the efforts."

"Beautiful classic hotel next to national park. Amazing scenery, great Steakhouse and Italian restaurants onsite. Spa facilities were great"

"Room smells, train disturbance, compact washroom, dust on floor, mattress was not comfortable etc."

"We loved this hotel everyone was so nice, we had an early flight and they let us check in early into our room. I would come back here again. The Nordic Spa was really nice just wish it was a bit bigger. Other than that we will be coming back to this hotel again and would recommend to my family and friends."

"Overall are excellent."

"The property really needs a renovation for the cost of the stay. The pool has been closed for two seasons which is disappointing. I loved how close the hotel is to restaurants and shops in Waterton. That was definitely the past part of our stay."

"Clean room, very nice staff, the room was a bit warm due to no air conditioning but the fan and window helped. The area by the train tracks is a bit rough but either way great stay!"

"It would’ve been nice to know that the hotel is going under renovations before I booked it"

"Clean rooms, free firewood, We loved having a wood burning fireplace. The pool and hot tub is amazing with the most spectacular views! I have stayed here twice now and would definitely Come back"

"When we checked in, the 2 staff members at the desk were both not aware we were standing there to check in. No one else was there, they weren't on the phone, they were both just looking at the screen. We didn't get a "hello, can we help you?" or anything. I had to initiate the conversation once one of them looked up. Other than that, it was a nice stay. We were only there one night as we were meeting folks and heading out."

"Very convenient and friendly staff"