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"Great character cabins"

"The hotel is very special and the food, facilities, and presentation are 5-star. We purchased GOLD which is a higher cost for room stay providing a more exclusive experience along with access to a private lounge which was excellent, I however do rate the hotel lower because of the porter services. They were not attentive to guests entering. On too many occasions, we were opening the large doors whilst the porters remained inside (keeping warm) failing to attend to door entry for guests. On the...

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"Plenty of parking space available. The room was clean and well-maintained with daily housekeeping. The front desk staff were very helpful and provided free Banff bus tickets. We also really enjoyed the nice hot tub and the on-site restaurant."

"Hotel was immaculate and restaurant was exceptional!"

"Clean and comfortable and very spacious room, and amazing hot tub (Jacuzzi) perfect with a nice air conditioning , the hotel inside West Edmonton Mall makes it very handy"

"Bottom line is that we don't believe we received good value. We expected a higher quality property for the rate we paid. The unit was very dated, with older appliances (kitchen, tv's) and older furniture. The bathtub had soap lines where holders were removed. The condo was in need of a deep clean. Opening the front door and seeing a broom and dustpan did not create a great first impression. It was our first visit to Banff, so we don't have comparisons, but would suggest checking out lodges...

"Good"

"The restaurant was closed as they consider Sept 30 off season"

"Great location, great view from the hot tub, room was clean and good view of the mountain. Staff was friendly, easy parking!"

"The hotel is modest, but very clean. The staff are friendly and give you space, which I really appreciate. Check-in is quick, and if your room feels chilly, you can ask for an extra heater. I’ve never noticed any dirt during my stays here. I read some reviews expressing concerns about safety because there are homeless people nearby and the hotel is close to downtown. Personally, I felt comfortable walking through the parking lot, and no one bothered me."

"Perfect location for a solo traveler. Near food and activities!"