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"We really liked staying in our own cozy chalet. We liked the having a firepit outside. I am allergic to smoke and our chalet was not smoke-free. That was the only downside."

"Beautiful facade, but heavily overpriced and highly impractical ​The hotel and lobby look very cozy with great mountain charm, but our stay was highly disappointing, especially considering we paid nearly $1,350 CAD for two nights. While the room looks nice at first glance, it is completely impractical. Unlike every other hotel on our road trip, there was no fridge, which caused our food to spoil. The room for four only had two small full-size beds with extremely worn-out mattresses that sagged...

"Clean rooms & staff was excellent"

"Great place! Excellent restaurant and very comfortable beds!"

"I will give it a 5 stars for location if you are planning to explore lake Louise area! They have decent food and coffee options. My issue is the quality of our condo - we upgraded to a one bed room condo. The condo is small, bathroom is even smaller. The carpet was dirty and worn out. I will look for other options and specially in Banff area."

"Aside from not AC in 7th floor (one controlled temp for whole floor), hotel was great. Water park was super cool."

"Outdoor pool is amazing and warm!"

"Close to everything"

"Shuttle bus was easy to book at the front desk."

"Hidden Ridge is about 10mins to Banff downtown, and they have a complimentary shuttle service that takes you to town, so getting around was easy for my family, the rooms were spacious, they had everything we needed to make our stay comfortable like cutlery, pots etc.The hot tub has an awesome view. The only thing I hope they fix is the showers you need to use before jumping into the hot tub. It was out of service during our stay. Otherwise we enjoyed our stay and definitely recommend."

"Beautiful location and lodge would come again in a heartbeat"

"Very nice property. Not alot do customer service."

"Comfortable, clean and spacious room! Beautifully appointed lobby. Loved the hot tubs and sauna, so relaxing after hiking all day! Everyone was very nice and accommodating. Quiet. Great free parking in an underground garage! Absolutely loved it. Great value for the price."

"The hotel is beautifully appointed. The location is convenient to everything in the area. The food and drink services are plentiful. Parking is easy abundant and stress-free. The multinational young staff are well-trained and hospitable."