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"The chalet was smaller than we thought it would be but was ok for what we needed. The location was nice and quiet and a good distance from both Canmore and Banff."

"Great location, room was clean and gave the 4 of us enough space, loved the separate sitting area. Gentleman at front desk (sorry can’t remember his name), was exceptional! Anything we needed, he was always so helpful and friendly!!! Quick to give us suggestions in the area, and just any tips advice we asked for. We were heading out one night for dinner and he ran to the back and grabbed 2 umbrellas for us and said we will definitely need them, without us even asking for one. Such a kind and...

"Tres bien localisé et beaucoup de commodité. Nous avons eu un excellent service."

"Really enjoyed this place. Our room was clean and I liked the pool needing to be booked during busy times to cut down on too many people in the pool. Pool deck could have been cleaned more often though. Also there are no shower towel hooks in the bathroom. Bars around toilet but too low to handle towels on. Staff were friendly."

"Loved the restaurant on site, an outstanding breakfast menu! The staff is outstanding and friendly throughout the hotel at all positions. The in-room fireplace and pour-over coffee amenities really made for an upscale, cozy experience. The location at the end of Banff’s main street was only a 15 minute walk from the downtown area and the hustle and bustle of that area. We could have stayed anywhere in the park, glad we stayed here!"

"Hotel was nice and clean. Elevator stopped working ehen we got in. No buttons on elevator worked not even the help button. Disappointed I thought elevators were suppose to be inspected. Hotel staff didn’t seem concerned at all."

"Main bedroom was very spacious and could've possibly fit another queen bed with some arranging of the furniture. Kitchen was decently sized for a hotel room and the bathroom was average size. Room looked a little dated though like it was out of the 90s. Still uses an actual metal key to lock/unlock the door. Front desk staff was friendly and helpful and didn't look like they hated their jobs which is nice to see in the current day."

"Great place to stay and have fun! Highly recommend staying at Fantasyland hotel while visiting West Edmonton Mall."

"Beautiful location! The hot tub overlooking the mountains was perfect. Room was clean and comfortable. All staff were very kind and friendly. Great stay!"

"I only have the lower rating as the hotel is undergoing some renovations. Hopefully once done, this hotel will be nice again. No restaurant or lounge either."

"Great food great location and very good staff"

"Find another place to eat. In the village a shop called Lagger had excellent sandwiches and their pastry was to die for."