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"Très bien situé dans la ville de Banff. On peut se promener à pied dans le village. Le personnel est très accueillant et aidant. L’hôtel est propre et la chambre a répondu à nos besoins. La cuisinette nous a permis de déjeuner dans la chambre. Je le recommande à tous."

"The cleanliness could have been better. There was a mouse also in the living room / kitchen area our entire stay. The water pressure isn’t the best in the bathrooms and the floors are extremely creaky. Also, the baseboard heaters were on the whole time even though the thermostat was off. It was extremely hot our entire stay.. if it wasn’t for the fans in the bedrooms upstairs we probably would have left. That’s how hot it was."

"BBQs for guests were pretty much unusable."

"Spacious and clean. Perfect for families with young kids. Very close to downtown and all other scenic spots."

"Part of the problem I had was me. I booked a room through Expedia and didn't notice that they only had one guest down. I booked with the spa package. When my wife and I went to the spa to book a time for the spa we found out that had only said there would be one person in the room so only one spa package. Sent back to check-in we were told by front desk that since it was booked theoughe Xpedia they couldn't help me to contact Expedia. I contacted Expedia and was told they could do nothing. So...

"Overall, good. The breakfast quality compared to the price is very good. The room was very clean, and they cleaned it properly every day. The front desk staff's behavior could be better. It was not that bad, but it was not excellent either."

"all good"

"The dining was great. Steak was very fatty"

"Perfect location and wonderful views "

"The staff, from the beginning to the end of our trip, were exceptional. Everyone was incredibly friendly, attentive, and genuinely eager to ensure that all of our needs were met. The hotel is situated in one of the most breathtaking locations imaginable and offers outstanding amenities, including a wonderful spa and beautiful pools. The golf course was impeccably maintained, and the scenery is truly second to none. We thoroughly enjoyed our stay and would not hesitate to return. While the...

"This property is special, beautiful views and hospitality is high from the staff, but the individual rooms are pretty run down and years behind on upkeep. You’ll see animals on-property, so there are trades to be made on accommodations, but it’s close to town and busses are easy out front."

"Terrible staff, terrible communication. Front desk is clueless about basic changes made by their OWN team. Cannot resolve any issue. Called before and confirmed my room with the AM shift, only to get something completely different from the PM shift. If you make a mistake, maybe say sorry instead of “I dont know what happened”. Overall experience was just terrible, will never visit again."

"The walls are super thin. I could hear the alarms going off across the hall and was startled everytime someone opened a door beside us"

"Close to airport, great pool and slide, great staff"

"Awesome stay."

"Anxious owner. Very high $150 deposite, threatening to take if we damage. Clogged bath tub drain. Very poor lights in the room, plug damaged hair dryer. The service at the cafe was excellent. Food was great. The waitress rooms was excellent."

"Great location in Banff. Staff very friendly and the room was a great layout for a family of four."

"Overall it was a great place to stay. Only thing missing were usb outlets to charge devices."

"Great stay."