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"Unfortunately, we just had one of those trips. I don't feel this review represents my normal Hilton experience. But we had numerous issues with our stay. The biggest one we couldn't use our shower for a day and a half. It was only scorching hot. We finally asked for maintenance. They came and fixed it while we went for breakfast but we had to call again. He was there very quickly and explained that we had to run the cold water tap to bring the heat of the shower down. LOL. But it...

"Great view!"

"Clean room and helpful and friendly staff"

"Excelente Servicio, excelente limpieza y personal super amable y atento y el desayuno excelente y variado. Quiero regresar Ya!"

"We had the best time!"

"Clean room clean washroom and very helpful staff and quick check in"

"The view of the falls were magnificent!!!"

"The room was clean. The staff was helpful, especially Stevie. The guy who works in the parking lot. He was knowledgeable, recommended some really good restaurants, and gave me clear instructions on how to walk down to the falls. Breakfast at IHOP was extremely expensive, even with the $15 coupon that the hotel provides, US$65 for one omelet and a senior plate, 2 cups of coffee😳 Beware that parking has a valet which they call on deck parking. The adjacent parking lot is a bit of a walk. Be sure...

"Total cost for a room with two “queen” beds was $421 all in. The beds were not queen beds. More like double. Ensure to not book the “Main” building if you want the more updated rooms. We wish we would’ve known this in advance. The main building was built in the 1920’s and the hotel has kept it “vintage”. TV was small and few channels. The wall blow dryer was less than adequate. We liked that the room had a fridge. We loved the robes and the towels. We loved the hot spring...

"Location, balcony, grotto looked neat even if we didn’t use it. Liked the cottage, artist loft feel to the place. My friends place in the other room there had dirty sheets, stains on the couch etc, and a front door that wouldn’t lock, but our room was fine."

"Let me first start with how absolutely amazing and friendly the staff is at this hotel. Everyone we were in contact with was stellar; Henry and Jing were outstanding!! I cannot say enough good things about them both and would give them more than 5 stars if it was possible!! The hotel room had a few minor issues. Nothing major and nothing to deter me from staying here again. To share the AC unit wasn’t working properly. As soon as it was reported I was fixed rather immediately. It was a very loud...

"hallways smell of mold and dated setup, gloomy. rooms were ok view not so good"

"Very interesting and unique property with the bank vault in the basement - really cool feature! Nice clean rooms. Hallways showing some wear in the historic side. One bedroom with sofa bed - sofa bed mattress not very comfortable, really thin. Not enough bedding, just a thin blanket and one pillow."

"La douche du 10eme etage etait froide,le robinet d eau chaude ne marchait pas"

"Love love this hotel. Love the closeness to the cruise ship area. The room was amazing as was the view from the room. Staff very courteous and helpful."

"Everything you need in one stop from a convenience store, pool, restaurant, to convenient parking. The staff is very nice and accommodating. The beds are comfortable except in need of new pillows. The TTC subway/bus is right at the hotel’s doorstep and only $13. Taxi is a $40 ride to downtown. I see the hotel being modernized from the decor and furniture. Bathroom needed a little TLC. However, a nice little place in the city. We will return. Thank you for making our stay comfortable."

"This hotel has a beautiful view of the falls and is very close to the falls area. Our room could have used some updating as the carpet was worn, but it was clean and comfortable. There is a bus stop very close, and that was very helpful to get to the more distant attractions and restaurants. It doesn’t quite live up to the photos used in advertising, but all in all, it’s a very nice place to stay."

"Excellent service!!!! Staff est super Déjeuner beaucoup de choix Proche de tout"

"Excellent customer service!! Clean room. Great buffet breakfast. Would definitely stay here again"

"No hot water"