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"At first felt a little shabby but we ended up loving it. A rustic cottage cabin set between two mountain ranges. Great location near Banff. Comparatively inexpensive to all other hotels. Tried staying extra nights but they were sold out."

"No complaints about the hotel. Only had one night in Banff but really enjoyed the hot pool and sauna. Room itself was very comfortable."

"Cons: Only one Night table and no writing desk. No sofa. Room extremely noisy even at night primarily due to long cargo trains running alongside the Hotel at a distance of about 50 ft from rooms facing the railway track. Pros: Efficient housekeeping. Nightlights in bathroom. Comfortable bed and bedding. Secure door locks. Relatively quiet air conditioner."

"The room smells a bit weird, maybe from the carpet or from the air conditioned."

"room and service as well as staff were first class"

"I would keep everything the same,"

"I had thermostat issues and they said it’s fixed but had a problem in the night"

"Very clean room and hotel"

"From check in to check out. The staff and concierge were very helpful and polite. They were very accommodating on extending our check out due to our flight cancellations. Restaurants at the hotel have great food. breakfast, lunch and dinner all were very delicious. Great staff at the restaurant. Clean rooms.we really enjoyed our stay and location is perfect just across the street from the village. I would definitely recommend this hotel to anyone travelling to Banff. Thank you to everyone...

"Very accommodating for any request."

"I loved the salt water pool!"