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"We recently stayed at the Fox for a dance competition, arriving Thursday and checking out Saturday, before returning Sunday to stay until Monday. We’ve stayed at the Fox many times over the years and it has always been a favorite for our family. The grotto is always a huge hit with the kids, and we especially love the two floor units that help separate the living and sleeping spaces. Our first two nights were wonderful. We were pleasantly surprised to be placed in a renovated room. The beds...

"The stay was disappointing overall. While the front desk staff were great and very friendly, the property itself felt very dated and poorly maintained. There were cigarette butts all over the balcony and scattered on the rocks below, which made the outdoor space feel dirty and neglected. We also found long hairs in the bathtub and on the chairs when we arrived, so the room did not feel properly cleaned. Additionally, the area leading to the pool and hot tub was under construction, and the...

"Great hotel for the price! Definitely an older hotel but it's very clean, plenty of parking and friendly staff. Great amenities and convenient location."

"You should check the taps in the shower. It was either burning hot or cold and needed only slight rotation to go either way. Room was fine, rustic, lots of character Bed was uncomfortable and tv was hard to figure out and CC couldn’t be shut off. Clean room and good location."

"Hotel was average nothing spectacular. The one reason we booked it was because of the Nordic spa. Price are extremely high Didn’t really see the value for $$$. Restaurant food was not great and service was terrible. They did make up for it but switching our server and she was wonderful. Sabrina was the only person that stood out at this hotel."

"The spaces are beautiful. Views from the hot pools, breathtaking. I loved the Rocky Mountain Soaps and pour-over coffee. I did find it weird that they charged us $25 for a third adult in the room but then didn’t think to give an extra robe, nor coffee mug. When paying $733 for a single night, the $25 seemed petty."

"Il y a deux batiments, un ancien et l’autre plus récent. Nous étions dans l'ancien batiment et la chambre avait un vieux tapis, la salle de bain n'avait aucune ventillation et aucune air climatisé. Il y avait seulement une petite fenetre. Prenez le temps de lire la description, a plus de 300$ dollars la nuit en 2026 cest payer cher pour l'état de cette chambre."

"Staff was incredibly helpful and the views were amazing."

"Great place to stay. Right downtown so easy to get to everything. Nice room and a great pool/hot tub. I'd stay here again."

"Nice space for Big family:"

"It was a such a great place to stay for a few days"

"It was nice for an older hotel. The staff was helpful and being in the mall is a plus."

"Relatively new property in Banff, short walk to the downtown."

"The pool was not open. The sheets had cigarette burn marks The ice machine didn’t work on the fourth floor Check in took very long one staff only at the counter for a while The sink was leaking at the tap and wet the counter top Towels were rough on your skin "

"I would have given full 5 star review. However, there are things that take away a star, if not 2. 1. The quality of room cleaning service was not great. I found my PJ that I left on the bed being thrown on the sofa. Very strange. 2. The garbage bin in the bathroom was left on the toilet cover. Were they in such a hurry? After seeing all these, we declined for future room cleaning services. Not impressed. 3. This is an interior designer issue. The show door can only be opened around 45 degrees...

"Pool was good and well maintained, should have provided kids with floaters though."

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