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"Nakitah, Alicia, Sebastian and Jack were amazing and so helpful! They really go above and beyond to ensure a positive and enjoyable stay for all the patrons. I highly recommend the Banff Rocky Mountain Resort for your next stay!! Thanks again so much. Especially to Jack for taking my dog for a walk while I was in the hospital. You guys made our experience amazing!"

"Excellent location"

"It was a great stay!"

"Very disappointing experience at this chalet. Even though it was very expensive, the amenities were not up to the mark at all. The bed sheets were dirty, and there was a bad smell throughout the room. Cleanliness and maintenance were really poor. We expected much better service and hygiene for the price we paid. Definitely not worth the money, and I would not recommend this place to anyone."

"Ladner"

"The deluxe suite was nice but we never used the balcony. It was nice to look out the courtyard instead seeing other guests walk by the windows. I loved the soaps. Staff at breakfast were very kind, helpful and timely. Staff at the front desk were helpful, nice and kind. It was great for them to help me print something easily and with grace. We had a great stay. We never made it to the pool or workout areas but it was nice to know they were there."

"My husband and I love staying at the lodge. It’s always clean and pool and hot tub are amazing and rooms are quiet."

"Can't say enough good things about this property! We had a lovely view from our balcony, which was a treat at all hours. The room was comfortable and quiet. We sampled the menu at the on-site resturant numerous times and thoroughly enjoyed each meal. Additionally, all the staff were delighful. As a key example the smoke detector in our room started chirping loudly at 5 AM. The individual at the front desk and a coworker arrived within minutes of our call and changed out the failing battery...

"The only issue was the hot tub was a warm tub and that took away from the total experience."

"Staff were helpful and super friendly, location was perfect to everything you need, and the parking was simple! Great place to stay!"

"Just felt mid. Everything was clean. Some stuff in the room was in not the best repair. Everything worked but paint, shower sealing were below average. Wife and I both found the bed lacking. Had a great view but give you balcony chairs that are little better then plastic lawn chairs and don't want to sit on them more then 5 minutes. View was good. But can be noisy. Staff were excellent. They really made the stay for us. They were helpful. We had a little complaint about timing of house keeping....

"Breakfast was good. Staff were great, quiet hotel despite all the families and children. Pool and slide was small but fun. Rooms were good, relatively clean but need maintenance. Chips and dents in walls peeling wallpaper and lots of dust but overall a good hotel."

"Parking was a bit of an issue — the exterior parking was full, and the parkade was quite tight and busy as well, so I would recommend arriving early to secure a spot. Other than that, the stay was wonderful and the staff were great!"

"I would have given full 5 star review. However, there are things that take away a star, if not 2. 1. The quality of room cleaning service was not great. I found my PJ that I left on the bed being thrown on the sofa. Very strange. 2. The garbage bin in the bathroom was left on the toilet cover. Were they in such a hurry? After seeing all these, we declined for future room cleaning services. Not impressed. 3. This is an interior designer issue. The show door can only be opened around 45 degrees...

"We were able to check in quickly. The lady at the desk was very friendly. When we arrived at our room we noticed there were dirty dishes left in the hallway by our door and we had to let the front desk know as they remained overnight even through housekeeping went by. The room was large, clean, and beds were comfortable. Water bottles and keurig coffee provided. We had to request a room change though as our first morning we were awoken at 6:30AM by a construction crew working outside our window...

"Rooms were okay. Hall way smelled disgusting. Pools we're skin burning. Baindaids on the floor in the pool. While in the hot tub, maintenance department brought over "baking soda" to pour in. No staff in the pool area, so lots of unattended children doing what ever they want. Had to wait 37 mins with wet kids for towels to be brought to the pool. Restaurant brought me the wrong drink 3 times in a row (not a special drink off any sort, literally off the menu)"

"Love the stay in here"