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"Très bien situé dans la ville de Banff. On peut se promener à pied dans le village. Le personnel est très accueillant et aidant. L’hôtel est propre et la chambre a répondu à nos besoins. La cuisinette nous a permis de déjeuner dans la chambre. Je le recommande à tous."

"There is no ac in our room 1702 and 1703. It is too hot.."

"Good in overall"

"Very friendly staff, walking distance to where I needed to go and amazing views."

"Part of the problem I had was me. I booked a room through Expedia and didn't notice that they only had one guest down. I booked with the spa package. When my wife and I went to the spa to book a time for the spa we found out that had only said there would be one person in the room so only one spa package. Sent back to check-in we were told by front desk that since it was booked theoughe Xpedia they couldn't help me to contact Expedia. I contacted Expedia and was told they could do nothing. So...

"Room was clean ..."

"Stayed here for two nights during a trip to Calgary. The check-in and check-out process was smooth and hassle-free. The room was clean and offered good value for the price we paid. The location was also convenient, close to the airport, less than 30 minutes from downtown, and near plenty of amenities. The only downside was that both the bathroom sink and bathtub were clogged. We didn't report the issue during our stay, but it is something that should ideally have been identified and addressed...

"Great place to relax and use a starting off point for some great lake adventures."

"Perfect location and wonderful views "

"The staff, from the beginning to the end of our trip, were exceptional. Everyone was incredibly friendly, attentive, and genuinely eager to ensure that all of our needs were met. The hotel is situated in one of the most breathtaking locations imaginable and offers outstanding amenities, including a wonderful spa and beautiful pools. The golf course was impeccably maintained, and the scenery is truly second to none. We thoroughly enjoyed our stay and would not hesitate to return. While the...

"This property is special, beautiful views and hospitality is high from the staff, but the individual rooms are pretty run down and years behind on upkeep. You’ll see animals on-property, so there are trades to be made on accommodations, but it’s close to town and busses are easy out front."

"Staff was great - two outdoor hot tubs was nice to have room. Also had bear spray to use so didn’t have to worry about that. Underground parking was nice as well - great place!"

"The Otter is a fairly new property but it's already looking hard lived in. The common areas need better cleaning especially vacuuming, corners are banged up, hallways aren't clean and the elevators are grubby (and really slow). It's modern but that doesn't mean it's luxurious. Saying this is a luxury hotel is not accurate. We paid $800+ for our room for one night. It was at the back with a view of the alley and trees. Not worth it! The rooms are cramped, there's no sound proofing (people in the...

"Close to airport, great pool and slide, great staff"

"Awesome stay."

"Anxious owner. Very high $150 deposite, threatening to take if we damage. Clogged bath tub drain. Very poor lights in the room, plug damaged hair dryer. The service at the cafe was excellent. Food was great. The waitress rooms was excellent."

"Great location in Banff. Staff very friendly and the room was a great layout for a family of four."

"Overall it was a great place to stay. Only thing missing were usb outlets to charge devices."

"The WiFi network was so weak, it could not load anything and disconnected constantly. It was not worth using. The beds were terrible! Very old, uncomfortable and noisy. The shower drain was clogged and slow to drain. The shower curtain was so threadbare, there were holes in it. Overpriced for what you get"