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"Great location, very walkable. Staff was friendly and helpful. Beds are a little on the firm side. A few things were a little rundown but not too bad. The hot pool was nice."

"There is no ac in our room 1702 and 1703. It is too hot.."

"Good in overall"

"Everything was great besides the fact our room had ants everywhere and we let the front desk know and they didn’t do anything about it or compensate in anyway. Good location though. Quite rundown and could use some upgrading and love. All in all it was good enough to sleep for a couple of nights. You get what you pay for."

"Part of the problem I had was me. I booked a room through Expedia and didn't notice that they only had one guest down. I booked with the spa package. When my wife and I went to the spa to book a time for the spa we found out that had only said there would be one person in the room so only one spa package. Sent back to check-in we were told by front desk that since it was booked theoughe Xpedia they couldn't help me to contact Expedia. I contacted Expedia and was told they could do nothing. So...

"Breakfast station was great. Pool was under repair but we did not use it anyway. Staff was great and helped us arrange a shuttle to Banff. Excellent location. The train noise was not bad at all. Room service everyday. I would stay there again."

"Stayed here for two nights during a trip to Calgary. The check-in and check-out process was smooth and hassle-free. The room was clean and offered good value for the price we paid. The location was also convenient, close to the airport, less than 30 minutes from downtown, and near plenty of amenities. The only downside was that both the bathroom sink and bathtub were clogged. We didn't report the issue during our stay, but it is something that should ideally have been identified and addressed...

"Staff was very nice, rooms were nice size and clean, both restaurants had great food. All around a great visit. We highly recommend this hotel"

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"The staff, from the beginning to the end of our trip, were exceptional. Everyone was incredibly friendly, attentive, and genuinely eager to ensure that all of our needs were met. The hotel is situated in one of the most breathtaking locations imaginable and offers outstanding amenities, including a wonderful spa and beautiful pools. The golf course was impeccably maintained, and the scenery is truly second to none. We thoroughly enjoyed our stay and would not hesitate to return. While the...

"This property is special, beautiful views and hospitality is high from the staff, but the individual rooms are pretty run down and years behind on upkeep. You’ll see animals on-property, so there are trades to be made on accommodations, but it’s close to town and busses are easy out front."

"Staff was great - two outdoor hot tubs was nice to have room. Also had bear spray to use so didn’t have to worry about that. Underground parking was nice as well - great place!"

"Location and food"

"I like the view from my room and my pedicure"

"Nice place to stay. We were only there 1 night as a last minute change. Easy to check in clean room and convenient for bars and places to eat."

"Great location in Banff. Staff very friendly and the room was a great layout for a family of four."

"Overall it was a great place to stay. Only thing missing were usb outlets to charge devices."

"I don’t recommend the rooms with balconies, which are all on the second floor. They look directly out to the parking lot; cars are parked literally right below. The quality of breakfast was a big disappointment. They served old fruit s, worst yogurts ever, and cheapest bagels/bread. (We really felt guilty throwing food away. We simply couldn’t consume them, even though we were hungry.) The pool with water slide is really not big, but we had fun, because we avoided the evening crowd. The...