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"Breakfast at Chili 's was delicious and great value dor rhe money. The room was small and showed its age from wear marks on the doors and furniture down to the peeling wallpaper in the bathroom. The grotto was deceptively small and nothing more than a hangout to drink even though there are signs stating no alcohol was permitted. The floor was disgustingly dirty. This is not a place I would recommend or ever stay again. It is not worth the rates that are charged."

"Cozy place to stay and closeby to banff downtown"

"Room was clean, fireplace works amazing, staff is very pleasant and helpful, hotter was a nice elegant upgrade amd spacious, and food was elegant. I recommend."

"Kids loved the little play structure."

"👌"

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"Beautiful hotel and stunning location. Gatehouse room was spacious and the staff was very helpful. Close to downtown, easy to walk to, but they offer a complimentary bus/shuttle which we appreciated on the cold cold evenings."

"AC ok. We.didnt eat breakfast"

"I loved it"

"Great breakfast "

"I highly recommend this hotel. Staff were all nice and very friendly , room , sink, bathroom was so clean, mountain view was absolutely beautiful. Location is so amazing. Only few steps away from all these amazing restaurants, bow valley river was right there. Everything was perfect!"

"Staff were not the friendliest. My two kids purchased the same candy at the front desk at two different times and they were charged two different prices. When my wife confronted them, they gave gave a bogus explanation about change not being available and refunded the change. There are 3 restaurants on site. But only one of them was open at a time. Defeats the purpose of having 3. The facility was clean and accessible. "

"We had a lovely time celebrating our 5 year anniversary. The pool and hot tub were very well maintained and even though the parkade was under repair there was a great arrangement in place for us to be shuttled to the parking lot a short distance away...though we mainly walked the 5 minutes instead since weather was so good."

"Hot tubs were great!"

"Hot tub was amazing. Rooms were fairly clean. I think one of the drawbacks was at the full two or three times to get more body wash conditioner shampoo great location, though very pretty up there."

"Good location. One staff member was quite unhelpful and unfriendly which kind of tainted our experience. Also wish our room had a view of the mountains"

"Everything is perfect!!!! I’ll recomend it with my friends!!!"

"Restaurant food was really good, room was clean and the staff was friendly!"

"Such an amazing stay, will definitely book again"

"Rooms were spacious and comfortable . Floors could be cleaner."