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"Parking was so easy and accessible when you’re towing and do not want to be hassled by parking. Cabin was cute"

"Really cool hotel. You do have to walk outside to get to your room, kind of interesting experience in the snow! Loved the grotto! It was super busy, so we didn’t stay in there long, but really neat to watch the snow come in through the centre!"

"This property does not accept debit card which has caused some inconvenience."

"Rooms could be cleaner. Not horrible but stains on the carpets. Pool was crazy busy. Had to book a 1hr time slot to go with our kids, didn’t expect it was such a busy hotel so that’s on us. The toddler pool unfortunately had some sort of kid accident at the top of the small slide so we opted to go in the other pool with the big water slides instead."

"For £300 per night, I was not expecting a run down motel room, that looked like it was last decorated in 1970."

"Great stay and responsive and friendly staff!"

"The hotel and grounds are maintained beautifully. We enjoyed the beautiful patio lined with gorgeous flowers at the back of the hotel and the heated pool. The Italian restaurant Castillo is great as well. Our dinner was amazing. The old grandeur of the interior design is quite impressive. We loved our stay there."

"The shower was annoying - it was straight down from the roof so you basically drown the entire time you shower . Otherwise honestly a really great hotel ."

"Staff were very kind and attentive."

"Le personnel est gentil , le stationnement est gratuit. Hotel un peu désuet mais bien situé."

"The Otter Hotel is a nice, well kept and clean hotel. Staff are kind, courteous and helpful. The location is advantageous for some travellers. The rooms, hallways and overall facilities are clean and well kept. Housekeeping does a great job. The gym and hot pools are great. The location of this hotel works for some travellers, it just depends on what you’re looking for. Despite the distance from the downtown area, it’s still very easy to get around. They provide bus tickets that allow you to...