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"Hot tub"

"Staff was friendly & helpful. Shuttle to & from town was great. No blankets for pull out couch but staff brought some very quickly when asked. Dripping noise from downstairs toilet, dishwasher pulling away from wall, lamp not working in room, shower curtain dirty. Needs some work & upgrades but still good overall."

"If it were possible to give a rating below zero, I would definitely give this property a negative review. The property was absolutely disgusting. The shower was in terrible condition, dirty, and clearly not properly maintained. The BBQ was also unusable—it wasn’t working and was a complete mess. What made the experience even more frustrating was the pricing. When I searched for this property on Expedia, the initial price shown was around $250 per night, excluding taxes and service fees. The...

"Staff was very helpful after we told them the hair blower doesn't work. He gave us a new one to use. Reception are nice but the bed, furniture and curtains are very old and filthy."

"Everything went well while we stayed there. Keep up the good work guys!"

"Amazing facility, will stay again!!"

"For the price paid, breakfast should have been included at no extra cost. Room was spacious and comfortable but needed updating. The wallpaper was peeling off the wall and the door hinges were rusting in the bathroom."

"Great location, clean room, friendly staff and excellent restaurants. Only complaint was room was very small for the price."

"Hotel location is convenient , with Roam transit stop right across the street. Hotel provided complementary passes for the transit which helped a ton in going around the town. Hotel provided complementary pools on the property are excellent, with magnificent views."

"Hotel was nothing special and was subpar, the one of the sliding closet doors wasn’t attached. The staff were super friendly especially in the restaurant. We did book the hotel for the pool which exceeded our expectations. Our toddlers had a great time in the separate toddler area. Would book again."

"Very nice place with excellent views and diner"

"Amazing place"

"Our room was one of the few that was more updated with laminate instead of carpet. Comfortable beds (medium hardness) The room was very clean. We had a patio door to a back yard but no chairs to sit in. Was more of a dog run I guess. We had a large clump of dog hair outside our patio door which looked like they swept the room and dumped the dust and hair out there. They did not come to empty garbage or give clean towels but a cart was left in the hall for a few hours so maybe it was a help...

"Everything was good. There was construction at the hotel which we were warned about but the hotel did a good job of blocking off areas and making things accessible. There was also town construction outside of the hotel and that made a few things a little more complicated but it was fine. Underground parking was very nice to have and the location was great."

"This was one of the best hotels I have ever stayed at. Not only was it a close driving distance to Banff, but the hotel was in close proximity to downtown Canmore so we could walk everywhere easily! The rooms were clean and staff made sure to help with anything right away. I would highly recommend this place if you are visiting. I would definitely stay here again!!"

"Excellent service! Very friendly staff . Although we spent good amount of money for 2 mountain vote suites, we felt it was worth every penny! Great location right at the edge of the Banff town. Great parking facility that was so helpful since we had a rental SUV and preferred to plan our own activities and tours. Overall a great hotel loved by our whole family. We are pretty sure we will come back and stay here. Thanks for making our vacation a memorable one!"

"The hotel is in a great location with parking. Made walking around town easy and accessible to all restaurants and shops. Rooms are spacious though the first floor inside facing rooms feel a little claustrophobic and not so bright. Would have preferred a higher floor. Some of the staff are amazing and super helpful. While a couple of them seemed a little standoffish. Example- asked for a concierge and the young lady said she was one, but then was unable to answer any basic question about the...

"Clean room"

"The property was very nice. The room was very clean and the staff were very friendly."