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"Is wonderful stay and location to go anywhere, I’ll stay again when I visit again Banff"

"-"

"Cleanliness"

"The service was terrible. The lady manager and person who helped checkin were unprofessional."

"All good. Good location."

"Room was unclean, very old building. Pictures are misleading"

"We had an amazing stay here in September 2026! Everything about the hotel was excellent. The rooms were spacious and comfortable, with beautiful mountain views. The location was fantastic — right at the end of the main street in downtown Banff, so it was quiet while still being within easy walking distance of plenty of restaurants and shops. For breakfast, we really enjoyed Sally and Great Folk. Both were excellent, but Great Folk was outstanding — one of the best breakfasts we had during our...

"Nice hotel but lacked atmosphere. Particularly later in the evening in the bar."

"The staff were lovely. The room was full of cobwebs and dust the light fixtures had flies/ other bugs in them. 3 light switches didn’t do anything the outside light fixture was crooked and the top railing part came off. The dishes were put away dirty with grime on the silverware and plates. The hot tub was more warm than anything. The jets in the hot tub were barely noticeable. The sauna was out of order. There was a lot of sediment in the bottom of both of the pools. The bus was awesome. The...

"Room was somewhat clean but very dated. Check in was smooth and staff very friendly and pleasant!"

"Close to shopping and restaurants very nice property"

"Great location and very friendly staff. This the place to stay when visiting Banff"