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"Beautiful facade, but heavily overpriced and highly impractical ​The hotel and lobby look very cozy with great mountain charm, but our stay was highly disappointing, especially considering we paid nearly $1,350 CAD for two nights. While the room looks nice at first glance, it is completely impractical. Unlike every other hotel on our road trip, there was no fridge, which caused our food to spoil. The room for four only had two small full-size beds with extremely worn-out mattresses that sagged...

"You have to pay 20 dollars to use the pool or gym and the hot tub is broken. One staff member seemed angry at me for staying an extra night? He was argumentive with me, really weird. Also there is no airport shuttle"

"God"

"."

"We rented the loft apartment which was worth the small cost to upgrade! We had a balcony that faced the Three Sisters Mountain. The beds were comfy and there was an a/c unit in the loft bedroom. We liked having the small kitchen and table. The staff was very friendly. Laundry, ice machine, iron/board and microwave were available in a little room. The hotel also lent us bear spray for our hike. Wouldn't hesitate to stay again!"

"I will give it a 5 stars for location if you are planning to explore lake Louise area! They have decent food and coffee options. My issue is the quality of our condo - we upgraded to a one bed room condo. The condo is small, bathroom is even smaller. The carpet was dirty and worn out. I will look for other options and specially in Banff area."

"Aside from not AC in 7th floor (one controlled temp for whole floor), hotel was great. Water park was super cool."

"Everything was excellent. Attention to detail in all areas was exquisite."

"Close to everything"

"Everything was pretty good. I have no complaints about my stay at this property. The free breakfast was a great bonus as well."

"Hidden Ridge is about 10mins to Banff downtown, and they have a complimentary shuttle service that takes you to town, so getting around was easy for my family, the rooms were spacious, they had everything we needed to make our stay comfortable like cutlery, pots etc.The hot tub has an awesome view. The only thing I hope they fix is the showers you need to use before jumping into the hot tub. It was out of service during our stay. Otherwise we enjoyed our stay and definitely recommend."

"This hotel was amazing! It is located in a quiet area with views of the mountains but is within walking distance to everything including the downtown area. Great hiking trails nearby. The room was very comfortable and the kitchen was well equipped. It was nice to have laundry facilities in the room as well. Overall, it was a great place to stay and I highly recommend it."

"Parking"

"Comfortable, clean and spacious room! Beautifully appointed lobby. Loved the hot tubs and sauna, so relaxing after hiking all day! Everyone was very nice and accommodating. Quiet. Great free parking in an underground garage! Absolutely loved it. Great value for the price."

"Our stay at Moose Hotel & Suites was nothing short of wonderful! The location is absolutely perfect—just steps away from all the shops, restaurants, and attractions in downtown Banff, making it easy to explore everything on foot. The front desk team was incredibly warm, welcoming, and helpful throughout our stay, making us feel right at home from check-in to check-out. We also appreciated the complimentary parking, which was a huge convenience in Banff. If you’re looking for a comfortable,...