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"For the cost to stay here, I was somewhat disappointed with the finishings of the rooms. The living area was comfortable, the bed was clean and comfortable, but the bathroom was somewhat dated and not my level of cleanliness. The tap in the kitchen had lime scale on it, which left a lot to be desired. We both enjoy a tea or coffee in our room, but we were hesitant to use the kitchen for that purpose because of the state of the sink. The location was great, however, and we did enjoy the balcony...

"Room was clean and good. But pool was filthy and inside hot tub closed. Outside hot tub area not inviting at all. Would not stay here again not worth 560$"

"Pet friendly good area"

"The pool was closed , the restaurant was closed , the property was under construction , none of which was mentioned at booking or upon check-in . The room we were given had holes in the walls , missing paint , coffee maker was missing , someone else's hair on the bathroom floor, the heat was set to what felt like 500 degrees in the hallways but freezing in the room . I don't understand how this property has gone so down hill since we stayed there last year. Had it not been almost midnight when...

"good amenities and but some stuff are a little too old, for example, the dispenser of conditioner and lotion in bathroom are not working"

"Beautiful property."

"Stayed there for 4 nights. It was very nice."

"Location is great but it is not a fancy hotel by any measure. No elevators to lug your luggage up. Pretty bare bones room. Nice hot showers and nice beds. It is more like a log cabin. Could use paint and some upgrades"

"Everything is great. Beautiful hotel, amazing staff!"

"Amazing views, staff, restaurants!! Loved Alex and Gina as guides! Bundle bar is best cocktail bar I’ve ever experienced at a resort! We’ll be back!"

"Very comfortable"

"It's more like help yourself style"

"Great bed. Noisy air conditioner. Trains across the street. Limited towels. Expensive for what you get. Fairly basic with no frills."

"We had a great stay here! Amazing location. The main entrance was under construction while we were there which we were previously advised of, but other than that, the place was beautiful, well-maintained, and we were very happy with our stay."

"Excellent location and wonderful hotel!! It was close to everything in Banff and had the best view of the mountain"

"Loved the spacious clean suite."

"Clean room. Nice restaurant on site. Great rooftop hot tubs. "

"I definitely will stay here again! Great hotel, people, location. Perfect"

"Excellent property but we found that some of the male staff lacked professionalism and couldn’t answer our questions, we felt like we were being an annoyance to them. When leaving after staying there for 6 days it we weren’t even thanked for staying there or asked how our stay was. We loved getting the Roam passes they gave us ,they were very useful to get around Banff, we used them daily. We also visited the Red Earth Spa and it was lovely, the staff were very friendly and accommodating. On...