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"Enjoyed our room. It was bit small and walls are thin you hear everything people are doing in the room attached to you. Hottub was very nice and relaxing. Wish there was small fridges in room. Underground parkade is small and difficult to park in. "

"Spacious 2 bedrooms. The room we had could use a refresh, it’s a bit dated. "

"Great service"

"Hot tub and pool experience was excellent, warm heated floor and hotel provides robes for extra comfort. Our kids loved it, I wish for all the price you pay in Banff hotel no matter what star rated should include free breakfast though… But we loved our stay and our family is looking forward for our next visit."

"Iconic place for Banff"

"We love staying at the otter and the canoe. Everyone is always ao friendly and helpful and the bus passes and schedule for shuttles provided is so helpful and so easily accessible. Banff is my favourite place in Canada to be "

"The employees are all friendly and helpful. The hotel was extremely quiet despite construction outside. Parking is limited and the spaces are very small, so I’d recommend a small vehicle if you stay here. "

"Everything was great. "

"Great stay and excellent dinner at the Keg. Great value for the money. Staff are awesome!"

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"The pool and hot tub area were very good but often crowded. The rooms were spotless. Would definitely consider going back. Thank you to the great staff. "

"bueno el desayuno, habitaciones remodeladas"

"Great stay for our young family. Pool and slides / playground are as described and great fun. The only thing was that our room wasn't ready until 30 min past 4.. "

"The suite with one bedroom and sofa bed was perfect for a family traveling with one middle school-age child. Bring flip flops for the rooftop pools. Laundry on-site was helpful! Keurig in room was appreciated as well as toaster, mini fridge and microwave. Grocery store nearby. Perfect location to be in the middle of everything. On-site parking was a breeze to get in and out of daily. "

"Room was dirty bathroom was gross other than that staff was okay except the lady who checked us in was chewing on food and was annoying"

"Staff were friendly and courteus. The food at the Inn was great! The economy room I stayed in was dated, but was clean and comfortable."

"We love this hotel. Waterslide is fun and breakfast buffet is good! There was lots of construction next door so the noise was more than usual but we still live it there. "

"We enjoyed our stay here. Staff are ver accomodating and our room is very comfy and clean. "

"Great place to stay!"

"it was great , we enjoyed the everwild spa. The room was clean and well maintained , The Rocky mountain soap compnay products were a very nice touch "