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"Two thumbs up "

"I have been in banff over 100 times this is my first time in this hotel waw by far one of the best hotel my kids love this place big room everything was perfect."

"LOVED OUR STAY!!! One of the best stay we’ve had. Room was spacious and very clean. Staff were always so friendly and very helpful. There’s also a restaurant on the property so if you didn’t want to pay extra for parking downtown it’s a good option! But if u did want to save money for parking and wanted to go downtown the hotel provides a bus pass for your stay. The robes were a must for the outdoor hot tub. We were upgraded free of charge which was amazing. The place had a home feel to it....

"Excellent place to stay. New and fresh and rooms and restaurant were great!"

"Great value, quick in and out, great room service, great views from the room. "

"Friendly helpful staff, amazing views and hitel"

"Rooms were modern and good. Staff was super friendly and helpful. A nice touch with the great coffee and tea for the rooms. The hot tub area outside was great. We were in room C-278"

"Clean rooms. Didn't buy"

"Room was great! Comfortable mattress and pillows. Loved the toiletries stocked in the room (Rocky Soap products). The only reason I gave 4 stars vs 5 was due to noise. The walls are very thin and you hear EVERYTHING. Very loud people at 12 am, 2:30 am, 5:30 am. Bring earplugs. Having The Keg in the lobby was a big plus. Didn’t need to leave the lodge to eat, had dinner and breakfast there, which was amazing food and service! "

"Rooms got a little warm even with the fan"

"Nice hotel. Clean and spacious rooms. If you can get a cheaper rate, I would highly recommend.. at times can be very pricey"

"Lovely place"

"I found the front staff unfriendly and hard to get service. Rooms not sound proof at all- could hear the rooms beside us quite clearly. "

"Booked for the hot tubs and it was worth it. Beautiful view to wake to. Slept in and staff did not rush me out."

"Good"

"We stayed on room 1201 (main building) which was a good size. It was quite noisy in the evenings/ during the night. The walls and floors dont seem to be insulated as you can hear talking and heavy foot steps from guests above, definitely chose a room on the top floor. The room had everything we needed for our 2 night stay."

"Even though this hotel was out of our way, we booked specifically because of the waterpark. We put other plans on hold Friday evening so the kids can have a swim night. The water in the pool was freezing. Someone had to come out and fix it as it was unbearable. It would take hours for the pool to warm up after the maintenance was done and we had to check out the next day. The overall Vibe at the hotel was not the same as two years ago when we last visited. Front desk was not as pleasant or...

"Very nice and clean ! Friendly staff ! "

"Room was dirty bathroom was gross other than that staff was okay except the lady who checked us in was chewing on food and was annoying"

"Easy to walk downtown from the hotel "