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"Best"

"Fantastic room. Excellent, helpful staff. Highly recommend this hotel. I stayed in total 4 nights and honestly it was one of the best rooms I’ve stayed in, and I travel a lot. Special thanks to Crystal for going above and beyond. Thank you for a memorable stay."

"The setting of the property is breathtaking. The property itself is in need of repairs and updating. In our premium room, the large porcelain bathroom sink had a large crack and a lot of the enamel was chipped off. There were damaged light switches and a lot of wear and tear on the walls and trim. I visited this property about 15 years ago and not much has changed in the rooms and the overall look of the buildings. This restaurant is top notch, the hot tub was awesome, but the property needs...

"Was very happy with the location breath taking views, great staff, loved the outdoor hot tub and coffee and breakfast at Sudden Sally! Thx for a great first time stay in Banff!"

"It was very nice property. Lots of amenities."

"Beautiful views"

"Great price, friendly staff, clean and very comfortable"

"Lovely hotel, with a beautiful hot tub and lounging area. Our room was spacious and well thought out. Staff was excellent. I do wish there were individual reading lights at the bedside though."

"We've stayed at this hotel many times when it was branded differently. It is newly renovated and beautiful. The Nordic spa intrigues me but it's not cheap. The bed was amazing. This was a one night getaway for my husband's birthday and it was the perfect space."

"Location was awesome! Walking distance to great restaurants and shopping! Transit is close and easy to navigate!"

"Loved visiting the spa onsite, dinner at The Keg was great and perfect location for a good walk after dinner."

"We needed a larger space in order to work throughout the weekend. This space was great! The hotel is clean. The staff are wonderful. Although parkade renovations meant a shuttle ride to the vehicle, they were extremely organized in making sure shuttles were always available. My only downside was the bed was a bit too hard for me, so I didn't sleep as well as I would have liked, but that's very much preference and you can't please everyone🙂"

"We had no idea of all the renovations, and just wanted to come here and unwind. We asked a staff member (housekeeper) where the pool was and she said it was closed, it was not. The pool area was fantastic, glad we asked the front desk. The restaurant did not have the same menu as before and there was only a pricey buffet. The food was delicious, but paid too much. Overall the stay was just ok, wished we had stayed somewhere else which was disappointing, because we usually enjoy the BPL, we could...

"Nos encantó la ubicación del hotel, las habitaciones y amenidades. Muy recomendable"

"I booked a room with 2 beds and a sofa bed. Those with me had no complaints but I was the one who slept in the sofa bed. This was brutal and I woke up with a headache the first night due to the discomfort. I mentioned it at check-out and was given a slight discount which was appreciated. It was like sleeping in a dish. I took the thin mattress out and put it on the floor the next night. This was so much better! I understand sofa beds usually are not that comfortable but this was quite bad. This...

"Awesome stay! Great food too "

"Easy access and friendly staff. Amenities are great"

"room is very old dusty, not clean. alot of mold in bathroom tiles. sooo much dust in room. floor is not clean. spider web evey where in the room. only view is good. "

"I’m sad to say that although I was excited about this property because of its great location, my overall experience was very disappointing. When we arrived, the staff immediately reminded us that only four people were allowed to stay in the room — which we understood and respected. However, during our stay, we experienced a medical emergency and needed to cancel our remaining nights. We contacted Expedia, and they informed us that the decision for any refund would depend on the property. When...

"We rented a basic 2 queen room. A older looking room, but very spacious and clean. They have removed some of the rugs out of the rooms and replaced them with planking. Very nice. Price was average for a Friday night."