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"Clean room , amazing staff and the restaurant was also amazing with great service"

"Location is perfect! "

"Staff was exceptional . Extremely welcoming and very helpful . Room was spotless. Had dinner at the hotel service was excellent and food delicious . Thank you for a wonderful stay"

"Very nice"

"Iconic place for Banff"

"We love staying at the otter and the canoe. Everyone is always ao friendly and helpful and the bus passes and schedule for shuttles provided is so helpful and so easily accessible. Banff is my favourite place in Canada to be "

"Out"

"Clean room and very nice staff :)"

"No microwave, sink and bathroom draining slowly. "

"the food was great and the staff is super friendly!"

"The pool and hot tub area were very good but often crowded. The rooms were spotless. Would definitely consider going back. Thank you to the great staff. "

"Wish I would have booked elsewhere. The hotel is being renovated, and there is road construction in front of and around the hotel. You can barely access the parking garage, the street in front is closed, and we paid extra for a mountain view and got a view of a construction pit with mountains in the background. The very loud construction noise started at 8 AM every day. The pool was wild each night (do not go there if you are looking for a relaxing time). On top of being really crowded, there...

"The facility and amenities are dated. There was no actual swimming pool but the outdoor hot tub was a nice feature. Matress was hard as a rock and there was limited house keeping while we were staying there. Friendly staff and wood was already cut and stored away in the parkade. The room we had was cozy, I just wish they vacuumed since we had a messy toddler with us. "

"Best hot tub and fireplace in town."

"Room was dirty bathroom was gross other than that staff was okay except the lady who checked us in was chewing on food and was annoying"

"Room was nice and clean. The staff were all friendly and efficient. Breakfast in the attached restaurant was great! "

"We are an older couple travelling cross country. We stayed at this hotel mid week and off season. The pool was packed with kids and not really available to us. We suggest an adult only hour in the evening. The breakfast room was too small for the number of guests and there was a long line out the door. We left without waiting as we had to get on the road. Rooms were lovely though. "

"We enjoyed our stay here. Staff are ver accomodating and our room is very comfy and clean. "

"Always on my hotel list when visiting Calgary. "

"it was great , we enjoyed the everwild spa. The room was clean and well maintained , The Rocky mountain soap compnay products were a very nice touch "