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"Room was very clean. Very nice. It doesn’t have a microwave or fridge. I’m sure it says that somewhere when booking the room however, you expect there to be one like every other hotel and especially for the price. Overall, I would still recommend chucking this place out. The hot tub was very cool. "

"Great location remember everything else charged separately including firewood.."

"i like it very much "

"My family loves this hotel though and through. It’s clear the property is run with precision and care - it is pristine and well maintained. The front desk staff are tremendous. Truly cannot wait to come back for a third stay! "

"Beautiful, clean, and excellent service. The only downside is the noise in the pool area, it so loud. The outdoor sauna was nice except could hear noise from pool in it and limited space in sauna. "

"Clean room "

"Great views! Easy check in and check out. Quick walk into town."

"Our overall stay was great! My family and I were pleased. It was so wonderful to be greeted with smiles and enthusiasm each day! Down side-- When we were ready to get our room clean, we were disappointed when we got back from our day trip. The way I left the towel I used that morning was still on the bed exact same position untouched. Garbages were picked up, soaps were refilled, the tip my husband left for the environmental service was taken BUT nothing else was done! Floor towel was on...

"The restaurant was great, the staff and service were great, the property is starting to get a little worn. Still a great stay"

" Super "

"We had a great experience. Rooms were large and accommodating. The view of the mountains was beautiful. Property was well maintained and the staff was exceptional. "

"Great proximity to shuttle bus to the resorts"

"Absolutely wonderful hotel. Beautiful facility, wonderful rooftop hot tubs, great restaurant and terrific rooms, mine had a fireplace and a private balcony. Very friendly staff. I will definitely stay here again while in Banff!"

"Will not stay here again, rooms are dirty, random hairs in bed from previous people in all three beds, hot tub is dirty, this place could definitely need a upgrade, the indoor swimming pool and sauna have been closed for years, hot tub is supper sandy from tiles falling out, disappointing stay, they charge way to much for the worth of the place. "

"Room was dirty bathroom was gross other than that staff was okay except the lady who checked us in was chewing on food and was annoying"

"Decent breakfast options"

"Bed was comfortable, hot-powerful shower and takes dogs. All you need! Nice to have a few restaurants in the hotel as well "

"We enjoyed a loft suite, so there were two bathrooms including a tub which is always nice, the room was clean and spacious. It would be nice if there was a spot to hang your coat on the main floor, and also it was pretty dark in the living room so a bit more lighting would’ve be appreciated. I know this is a common issue, but the toilet paper is like sandpaper and the Kleenex was worse. Staff was good and helpful, the only major disappointment was the hot tub was a little grungy, it had been...

"The hotel has everything you need. They need to make sure that the one single hot tub can accommodate the adults and not be over run and overcrowded with children and families. This hot tub area could easily be expanded by changing the four adjacent cold plunge tubs back into hot tubs. You don’t need 1 hot tub and 4 cold plunge areas at a ski resort. "

"Staff were nice but, because they didn’t accept the only credit card company (KoHo) that I’m with, I was charged for my room and a $400 deposit before we could even step foot into the room… if it weren’t my sons 12th bday I would have walked away. On top of which the room we were given (obviously after I gave them $600) already had broken chairs and shower fixtures. Then, when we checked out, we had to sit in the lobby and wait while they “checked out our room” before they would provide the $400...