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"No comment"

"My partner and I had an amazing stay last week. Our room got upgraded unexpectedly at check in, thank you for that. Unnecessary, but quite lovely. Staff was so kind and wonderful. Special memories were made. Thanks for everything!"

"We picked the smallest standard cabin. Was perfect for the two of us, and just what we needed for one night on our travels. They are older cabins, nothing fancy, very clean and all the basics you could need. our cabin faced the highway , the traffic was like white noise while we slept. Absolutely beautiful view of the mountains. Staff friendly and helpful. Great location with short drive to Canmore and Banff. We would stay again"

"all is good"

"Nice hotel, but unfortunately we were disappointed with the spa. Dry saunas were not very hot, salt sauna only had limited space and people were staying there for 15-20 minutes and we had to wait for a while in line to get in. Restaurant is very nice - probably the best part of our afternoon. Pools are nice, but in my opinion we didn't get much out of it for the price we paid."

"Nice property! Great outdoor hot tubs!"

"Staff was extremely helpful"

"The staff on reception were always available and very helpful. The hotel itself was in a super location, only a short walk from Main Street, or shops and restaurants along the road. The complimentary hot drinks were a big hit with hot chocolate for the kids. We were disappointed that the pool area was closed during our stay as this was one reason for my original booking, although we were informed of this in advance of our arrival."

"best hotel experience"

"😄"

"All great. Hotel clean and staff very professional."

"Beautiful property, amazing views especially from the pool. We would have stayed longer if we could! Krystina at the front desk was very helpful 👍"

"This hotel was in a brilliant location and it was quick and easy to get around. There was plenty of parking (which is an additional cost) and we were very impressed. I was thankful to the hotel staff who helped change our gondola tickets as my son was poorly for a day, and it was helpful having easy to use laundry services. The pool area was very quiet and the kids had it to themselves. I would definitely recommend this to others."

"hot pool is fantastic!"

"Nice place to stay."

"decent room. shower was really the only lacking item in the room we booked. shower head wasnt very good and was leaking. squeaky doors as well. paper thin walls so you could hear everyone walking by or opening/closing their doors. staff was helpful and friendly."

"The staff were nice and very helpful. The location was in downtown banff and walking distance to restaurants. The hot tub has the nest view!"

"I paid for an updated nicer jetted tub suite and they put us in the old one with a smaller tub so we couldn’t even use it, when I spoke with the front desk manager she said it wasn’t her problem as I booked through Expedia and was very rude and didn’t not try to do anything to remedy the situation, the room had water damage all over, wallpaper peeling, swollen bathroom door, terrible ceiling drywall seems and paint peeling. I haven’t booked with best western in years and I will never again, I...

"All was amazing"