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"Clean hotel! Rooms are perfect for the type of vacation where you’re gone all day and need a good spot at night to come back and rest and relax"

"The Staff Was Super Helpful As Its Not Set Up Like A Traditional Hotel. Also Recommend Using The Shuttle Service To Go Downtown As It Will Save You The Hassle Of Parking & Parking Fees. The Outdoor Hottub Is Also Super Cool"

"The cabin were rustic as advertised. Staff exceptional. Would come again but would be better prepared. Kitchen was minimally equipped."

"I based my selection of this place on cost and reviews, it was rated an 8.2 which I thought was reasonable considering is was one of the cheapest I could find in the area. Although it was clean, it was extremely old and musty. The bed was the only thing that appeared to be replaced recently and was comfortable. I do not understand how this place could get an 8.2 overall rating."

"Really loved the Nordic spa experience"

"Toilet was old n not working. Too noisy with train noice."

"Beautiful staying, the restaurant is so convenient and with the best quality food. It is a green hotel so there is no AC in the rooms. It has bike rentals, mini golf, hot tubs and it is so relaxing"

"My wife complained the tvs did not have streaming apps like Netflix and etc, buy other than that it was a fantastic hotel."

"Thanks for the amazing customer service"

"Unbelievable experience. Staff was extremely helpful and friendly."

"The views of the National Park are incredible. The proximity to the near by bus station made it very easy to travel around Banff."

"The otter was a very nice quiet and comfortable property. It’s close enough to downtown area and far away enough from the crowds. The convenient bus pass they give you is a nice perk, quick bus ride without car hassles. The hot tub was fabulous and I slept like a rock in the bed which I found very comfortable. I also liked the tea kettle and slightly larger frig in the room. The breakfast in the restaurant was really good. I’m glad I chose the otter."

"Staffs are great. Overall is good. But the price dropping a lot before check-in date and cannot re-booking."

"Relaxing place in a perfect location"

"Able to rent Bear Spray! Luckily didn’t need it. "

"The stay was absolutely great"

"We had a blast very friendly staff Lots choices"

"Everything was great! The hotel has an excellent location. You can walk everywhere from the hotel or take the bus just steps off the hotel. The hotel provides you with buss passes if needed. The hot tub and fire is great. We went end of April so it was not packed which was nice however most of the lakes were still frozen. Still Banff was magical. The room are kind of small but everything is so well kept. The shampoo and soap provided are from the Rocky Mountain brand which smells amazing and...

"Breakfast was subpar"