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"It was ok"

"Nakitah, Alicia, Sebastian and Jack were amazing and so helpful! They really go above and beyond to ensure a positive and enjoyable stay for all the patrons. I highly recommend the Banff Rocky Mountain Resort for your next stay!! Thanks again so much. Especially to Jack for taking my dog for a walk while I was in the hospital. You guys made our experience amazing!"

"The view from our window was the best, Rockie mountains pure"

"Nice staff and pleasant hotel."

"Very disappointing experience at this chalet. Even though it was very expensive, the amenities were not up to the mark at all. The bed sheets were dirty, and there was a bad smell throughout the room. Cleanliness and maintenance were really poor. We expected much better service and hygiene for the price we paid. Definitely not worth the money, and I would not recommend this place to anyone."

"Ladner"

"The deluxe suite was nice but we never used the balcony. It was nice to look out the courtyard instead seeing other guests walk by the windows. I loved the soaps. Staff at breakfast were very kind, helpful and timely. Staff at the front desk were helpful, nice and kind. It was great for them to help me print something easily and with grace. We had a great stay. We never made it to the pool or workout areas but it was nice to know they were there."

"Stayed here for 3 nights in lovely Banff . Great location for walking or bike riding around the lake /golf course . Only negative is the renovations .. we were told about them after booking . The gym was tiny and the pool had workmen there every day . We also overlooked a building sight which was very dusty and noisy ."

"Pretty good place and the location was really convenient."

"The only issue was the hot tub was a warm tub and that took away from the total experience."

"Staff were helpful and super friendly, location was perfect to everything you need, and the parking was simple! Great place to stay!"

"Just felt mid. Everything was clean. Some stuff in the room was in not the best repair. Everything worked but paint, shower sealing were below average. Wife and I both found the bed lacking. Had a great view but give you balcony chairs that are little better then plastic lawn chairs and don't want to sit on them more then 5 minutes. View was good. But can be noisy. Staff were excellent. They really made the stay for us. They were helpful. We had a little complaint about timing of house keeping....

"Immaculate property and very helpful staff"

"All good!"

"We were able to check in quickly. The lady at the desk was very friendly. When we arrived at our room we noticed there were dirty dishes left in the hallway by our door and we had to let the front desk know as they remained overnight even through housekeeping went by. The room was large, clean, and beds were comfortable. Water bottles and keurig coffee provided. We had to request a room change though as our first morning we were awoken at 6:30AM by a construction crew working outside our window...

"good"

"Sheets were"