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"Great stay in Banff! You won’t spend a lot of time in your room anyway. I basically used this as a starting point for my trip and built my experience elsewhere. The Rocky Mountain soap/shampoo was a game changer for me. I’ll be purchasing some for my home."

"Clean, great staff, nice stay"

"If it were possible to give a rating below zero, I would definitely give this property a negative review. The property was absolutely disgusting. The shower was in terrible condition, dirty, and clearly not properly maintained. The BBQ was also unusable—it wasn’t working and was a complete mess. What made the experience even more frustrating was the pricing. When I searched for this property on Expedia, the initial price shown was around $250 per night, excluding taxes and service fees. The...

"The pictures on Website are not the same as the Hotel, it’s Old run down and they have tried to patch and paint it stinks in the Hallways, sinks are Broken, Pool is not operational, parking lot looks abandoned weeds and grass 18” high. They run a rental company out of Hotel with parking lot full of rentals. Worst Hotel experience ever and cost me $338 a night. just Brutal expensive nightmare ever."

"Our toilet didn’t work properly and the bedroom carpet was wet Staff were Very friendly and helpful"

"Amazing facility, will stay again!!"

"Clean room anf friendly staff."

"Great location, clean room, friendly staff and excellent restaurants. Only complaint was room was very small for the price."

"Members of our family had allergic reactions to something in the air (unsure if caused by aircon vents, carpet or mold?) The smell in the room was overwhelming bad, so we kept the window open majority of the time, which didn't help maintain the coolness of the room. Refrigerator did not keep our food/drinks cold. The children did enjoy the water park & we appreciated their organization in preventing overcrowding. The buffet breakfast & service were very good. Check-in & out process was...

"Very nice place with excellent views and diner"

"Place was not very clean. Rooms had garbage still from previous person. found random fake nails on the floor too. Lot of stuff was breaking down in the place too. Old and falling apart, plus they don’t do proper cleans. It was advertised that there are outdoor fire pits but it’s just bbq grills, no fire pits. no restaurant but other than that, everything else was nice. The location, the staff, the outdoor aesthetic. There’s a bus stop right in front of the resort and you get free bus passes when...

"Our room was one of the few that was more updated with laminate instead of carpet. Comfortable beds (medium hardness) The room was very clean. We had a patio door to a back yard but no chairs to sit in. Was more of a dog run I guess. We had a large clump of dog hair outside our patio door which looked like they swept the room and dumped the dust and hair out there. They did not come to empty garbage or give clean towels but a cart was left in the hall for a few hours so maybe it was a help...

"Very centrally located, decent rooms with amenities, efficient housekeeping, excellent breakfast though a bit pricey, courteous staff and convenient paid parking options. Unfortunately renovations were ongoing so was a bit of an inconvenience."

"Excellent"

"Staff"

"The hotel is in a great location with parking. Made walking around town easy and accessible to all restaurants and shops. Rooms are spacious though the first floor inside facing rooms feel a little claustrophobic and not so bright. Would have preferred a higher floor. Some of the staff are amazing and super helpful. While a couple of them seemed a little standoffish. Example- asked for a concierge and the young lady said she was one, but then was unable to answer any basic question about the...

"The hotel is currently under construction so it's a little goofy checking in and getting around the property. It was quiet and clean for the most part though. The only real issue is getting around the elevator."

"NA"