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"Staff werent friendly and failed to inform guests about the constuction happening around the building "

"5 stars services will check in again in the future ! "

"Property was clean and tidy. Staff were pleasant and helpful. There was no laundry area you has to go to laundromat in town. I would expect a place of their size to have a laundry so guests can launder clothes."

"It was pretty good"

"Decent place to stay in Banff"

"Clean room, friendly staff and breakfast was good."

"great place"

"Great location, very clean, comfortable hotel. Amazing overall service, including front desk personnel and restaurant staff. Definitely looking forward to stay here again."

"Our stay here was amazing! Staff were accommodating & very friendly - check-in, housekeeping, restaurant/bar - all of them! The property was beautiful, the roof-top hot tubs & area were great and location was perfect. It was only a 4-minute bus ride or 15-minute walk down to the main hub for shops & restaurants, and approx 17min to the gondola. The bus stop is right outside the hotel for drop-off and right across the street for pickups, so it was close to the action without being right in the...

"Breakfast was very good - far better than a normal continental breakfast offered by other hotels. "

"Nice clean, renovated room. Location is main reason to stay here. Can’t think of a more central spot that’s close to the river and everything that you need. "

"Hot tubs dated. Expensive. Resort fee "

"We had a lovely time celebrating our 5 year anniversary. The pool and hot tub were very well maintained and even though the parkade was under repair there was a great arrangement in place for us to be shuttled to the parking lot a short distance away...though we mainly walked the 5 minutes instead since weather was so good."

"Love the outdoor hot tubs/pool!!!!!"

"Great facility, rooms are clean, staff is great and the views are amazing. "

"The room are gorgeous and very clean and they have the best shampoo, conditioner and body wash I’ve ever used. All hand made with natural ingredients made in the Rocky Mountains. Highly recommend."

"staff were very pleasant , provided doggie bowls and bed for our pet to use as well gave him a toy to chew and keep. breakfast buffet had a great selection of food eggs potatos bacon bagels cereal , everything was fresh and delicious and woukd recommend "

"Clean, comfortable, enjoyed the fire place. "

"Pool was not available to guests of guests. Was planning on visiting relatives while having a swim with kids, and was not apparent that this isn’t allowed on Expedia."

"Parking was close for people with accessibility issues. "