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"Very helpful staff Bus passes for our family"

"The property has degraded over the years while the prices have increased. The swimming pool was out of service - again - and the outdoor hot tub was filthy. The TVs in the bedrooms didn't work, which happened the last time too. I requested a crib prior to arrival and they said they would put it in the room, but when we got there it wasn't. I called the front desk and they asked if it could wait until the next day! When the crib was delivered the young guy delivered it assembled to the door and...

"Clean, cozy, room. Window AC prevented curtains from closing but only complaint. Well run and nice. "

"This is a higher end hotel here in Banff. It’s very nice but I’m not sure I would call it premium. Room we had was a balcony with mountain view. Very nice view and balcony, except you are also looking directly into other people’s rooms below as well. The room itself was spacious enough, bathroom is quite nice and the little sink coffee bar was quite cute. Fridge is tiny so don’t expect to put much in there. The coffee and tea they offered was quite nice but I’ll get to the quirks...

"It was so clean and view was breathtaking .. awsome stay "

"Enjoyed our stay. Cute and easily accessible!"

"Best property in western canada, Hospitality is excellent, staff is well trained and very helpful, overall a Perfect stay."

"Bed too soft for seniors. Not much to do around here except for the lake."

"We arrived at the hotel hoping our room might be ready a little before the guaranteed 4:00 p.m. check-in time, as it was raining heavily outside and my daughter needed time to get ready for a dance competition. The front desk attendant advised that we would receive a text once the room was ready, so we waited on the couches directly beside the front desk. After waiting most of the afternoon with no updates, around 3:45 p.m. the attendant finally radioed housekeeping to check on the status of...

"Everything"

"Clean room.we love that it’s very accessible to tourists spots.highly recommended "

"We had a wonderful stay! The rooms were incredibly clean, and the staff were so nice and accommodating throughout our entire trip. To top it all off, the mountain views were absolutely amazing. Highly recommend!"

"Everything was perfect. "

"Breakfast was good, but there weren't enough tables in the dinning area. "

"Amazing front desk staff, clean rooms and great location."

"I paid for a room with a view, king size suite for my husbands 50th birthday."

"Good "

"Excellent stay"

"Bed was not good"