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"The overall ambiance was great. However, property needs a freshening up. Exterior carpeting leading to the rooms. Peeling wallpaper in the room"

"Clean"

"Loved the little cabins in the mountains! Having an option for campfire and also a movie night when it was raining, best of both worlds:)"

"Yeah lowkey, wasn’t very clean at all, stayed on the top floor so it technically was the best it could get and it was not very well maintained with the carpet being slightly sticky, the bathroom very musty, the toilet seat was broken and same with the window handles and shower dial. It was cheap but I don’t see myself going back unless it’s completely necessary unfortunately."

"nice loft"

"We arrived at 3:30. They said the room wasn’t ready until 4 so we went into town. Room wasn’t ready until 5:50. Almost 2 hours after check in. Manager compt us drinks at the restaurant which was very nice."

"property was clean and location was perfect"

"They charge resort fee while check out. I prepaid the rooms when booking it online. I found they charge CA$95 when check out at the property."

"Love to stay there"

"Picture postcard hotel with incredible views and walking access to downtown Banff. Like the Fairmont Lake Louise, it’s one of the best hotels we’ve ever stayed at!"

"The room was not very clean. It had several sticky spots on the furniture. The kids loved the water park and the breakfast was good. The reception staff were amazing. One day the cleaners did not clean our rooms. I wish it was cleaner."

"Our stay was comfortable.. The staff are nice and friendly The location is convenient. They providing bus pass. Amenities like sauna and hot tub is the highlight of our trip. We enjoy the dip to relax our muscles after exploring the lakes and canyons. The price is decent , Received my complimentary wine from booking expedia."

"Good rooms for the location and price. The only major downside (if it could be called that) was that the in-room air conditioning was very loud and would make noise even when powered off. It wasn't cold enough to need it so we unplugged it for our stay of 3 nights. Staff is excellent and friendly, and check-in + checkout was smooth and was without issues. Great hotel!!"

"Extremely disappointing stay. The hotel failed to disclose that it was undergoing major renovations. The lobby was under construction, and getting to both the front desk and the rooms was confusing, inconvenient, and frustrating. When I raised my concerns, I was promised complimentary parking as compensation, but it was never applied to my bill. No discount was offered despite the significant disruption. I would not have booked this hotel had I known the true condition of the property. Very...

"Great property and great location"

"Absolutely wonderful stay. The room was clean, comfortable, and very well maintained. The staff were extremely friendly and patient, answering all of our questions and even helping us recover a t-shirt we had lost through the lost and found. One of my favorite moments was sitting on the balcony, enjoying the peaceful atmosphere of Banff. Another unforgettable experience was relaxing in the rooftop hot tub in the light evening rain, watching clouds drift past the distant mountain peaks. It felt...

"Our room faced the highway and pool which was very loud with cars and children in the pool. The rooms are a bit dated but roomy . Beds were comfortable. We treated ourselves to a massage and facial in the hotel and those were amazing. Our room key didn’t work and I had to go back three times to get it working. Staff were very friendly. Supplied shampoo and conditioner were of very poor quality. Canmore is beautiful. The hotel was mid."

"It was a wonderful stay as always. Super friendly everything you need is there."

"Great"