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"Clean room"

"Nothing to brag about. About 2 miles from the Banff town strip. Definitely not a resort. Thermostat wasn’t responding. Needs some real renovations"

"Dirty room, Dirty dishes, food in sink still, crusty stain on the mattress protector, and hair in shower and sheets."

"w"

"The room we got was at the far end of the hotel and felt a bit cut off but was enjoyable. We arrived to the hotel early so it was understandable that our room wasn’t ready. I thought it was odd that the front desk wouldn’t get us pre checked in and notify us when the room was ready. They just told us to come back at 4pm. The absolute highlight of our stay was the spa experience. Beautiful views and relaxing atmosphere."

"Staff was friendly and helpful. We were traveling with two other couples and the staff put us close to each other which we appreciated. We took advantage of the hot tubs with the mountain views a couple of times - wonderful! We ate breakfast, enjoyed happy hour and even later night drinks at the restaurant in the lobby. Food was very good and not your average, run-of-the-mill menu but elevated and unique. We liked the fact that we were at the end of Banff Avenue, essentially at the beginning of...

"We truly enjoyed this spacious room with a balcony! The only thing that troubled me is the house cleaning staff didn’t replace/re-supply the bath soap bar and in room coffee. At the third night we had to ask for a soap bar for shower."

"Pool and hot were under ren"

"We upgraded to Fairmont Gold. Fabulous buffet breakfast. Our room was awesome with a great view"

"This was a very pleasant stay, everyone was kind. Only small criticism is the TV quality, but as we were out most of the day it didn't give us too much grief."

"All great. Hotel clean and staff very professional."

"Great place to stay. It far exceeded my expectations. Its literally 5 mins from Downtown Banff but gives you a true mountain experience. The views from the room (if you get mountain facing) and Hot tub are phenomenal!!"

"This hotel was quite suboptimal."

"Loved our experience. The food was amazing, the staff super kind and the rooms were gorgeous! I prefer softer beds, so I didn't sleep as well as I'd like, but everything was super clean and awesome."

"Great place to stay with excellent staff."

"El hotel estuvo excelente!!! Súper limpio, muy bien ubicado, las camas súper cómodas, el restaurante deli y el personas muy amable! Solo podría decir que en la mañana se pueden escuchar pisadas de los viajeros que salen temprano."

"Rooms were great, some have spectacular views, some look into the property. Rooftop hot tub and fireplace were fantastic. Location was perfect, a short walk to all shops and restaurants."

"Love this place! Have stayed twice and will return. Excellent for small kids."

"Clean property with very friendly staff"