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"Good location and the hotel offered free bus passes. A couple small housekeeping issues but the staff were quick to make everything right."

"Power out upon arrival, hot tub out of service, room not like pictures , Old furniture, not clean, like an old cabin not looked after including the outside of building, in general run down The most we paid on our whole trip for a stay and worst accommodation Only good thing was meal and serving staff was excellent"

"Dirty room, Dirty dishes, food in sink still, crusty stain on the mattress protector, and hair in shower and sheets."

"Ok"

"The room we got was at the far end of the hotel and felt a bit cut off but was enjoyable. We arrived to the hotel early so it was understandable that our room wasn’t ready. I thought it was odd that the front desk wouldn’t get us pre checked in and notify us when the room was ready. They just told us to come back at 4pm. The absolute highlight of our stay was the spa experience. Beautiful views and relaxing atmosphere."

"Amazing hotel! Lovely amenities and value for money!"

"We truly enjoyed this spacious room with a balcony! The only thing that troubled me is the house cleaning staff didn’t replace/re-supply the bath soap bar and in room coffee. At the third night we had to ask for a soap bar for shower."

"Wifi is as great The rooms were clean. Lots of places to charge devices. The staff (every single one I encountered) were AMAZING! They went out of their way to accommodate any need. Breakfast buffet was good and I felt worth the $12.00"

"We upgraded to Fairmont Gold. Fabulous buffet breakfast. Our room was awesome with a great view"

"This was a very pleasant stay, everyone was kind. Only small criticism is the TV quality, but as we were out most of the day it didn't give us too much grief."

"All great. Hotel clean and staff very professional."

"Great place to stay. It far exceeded my expectations. Its literally 5 mins from Downtown Banff but gives you a true mountain experience. The views from the room (if you get mountain facing) and Hot tub are phenomenal!!"

"This hotel was quite suboptimal."

"Great staff!"

"Clean room, staff, outdoor pool and laundry"

"El hotel estuvo excelente!!! Súper limpio, muy bien ubicado, las camas súper cómodas, el restaurante deli y el personas muy amable! Solo podría decir que en la mañana se pueden escuchar pisadas de los viajeros que salen temprano."

"Rooms were great, some have spectacular views, some look into the property. Rooftop hot tub and fireplace were fantastic. Location was perfect, a short walk to all shops and restaurants."

"Great"

"Clean property with very friendly staff"