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"Fantastic"

"The nicest and most response staff I have ever had the pleasure to interact with. The trip was truly made special thanks to the fairmont staff."

"The cleanliness of the hotel room was disappointing. There were multiple spider webs and a couple of spiders, which is unacceptable for a hotel room that should be properly cleaned and maintained. This raises concerns about the overall housekeeping standards. The hotel needs to take cleanliness more seriously and ensure rooms are thoroughly inspected and cleaned before guests check in."

"The best hotel in Banff hands down."

"Location is very convenient. There is a microwave and mini fridge in the room. Tea, coffee, water, oranges and apples were provided anytime at the lobby."

"It’s old and needs upgrade"

"The hot pools were lovely however it would have been even more amazing if there were robes and slippers or flip flops available to use as you were not allowed to take pool towels back to the room."

"The sheets had red lipstick stains on them but otherwise was fine"