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"Staff should be friendly"

"Great location, room was clean and gave the 4 of us enough space, loved the separate sitting area. Gentleman at front desk (sorry can’t remember his name), was exceptional! Anything we needed, he was always so helpful and friendly!!! Quick to give us suggestions in the area, and just any tips advice we asked for. We were heading out one night for dinner and he ran to the back and grabbed 2 umbrellas for us and said we will definitely need them, without us even asking for one. Such a kind and...

"Outstanding (!), wir waren 4 oder 5 Nächte dort und hatten Gold-Standard. Ein tolles und zugleich imposantes Hotel mit einem super freundlichen Personal. Morgens im beheizten Pool in den Tag zu starten, mit grandiosem Ausblick auf die Berge, Golfplatz in der Nähe, was möchte man mehr? Wir hatten ein tolle Zeit, wenn man noch nicht da war, ein Muss in Banff!"

"Utility need repairs drain plugs at the bathtubs ,toilette flashing leaver and some more stuff"

"Excellent view.. clean property room.. washroom was beautiful"

"Lake Louise and Banff National Park are really about the outdoors. The hotel offers options such as massage and spa services, and thermal facilities; they have a small but complete gym, steam room and swimming pool. They also have several options for dinning, a complete bar and a beautiful lounge with a view of the lake. The surroundings are overwhelmingly beautiful. The hotel itself is huge, well managed, and they have a tower that was recently renovated with large rooms with a view of the...

"WE loved the hotel and Spa. Rooms are clean and new and just plain beautiful. The Spa was excellent although quite busy on a Sunday. Everything in the Spa worked beautifully and the view of the mountains and the sunset was gorgeous (The powerline through the view does detract a bit but it's still epic). Such a great stay and I would recommend it. Couple points of feedback 1. The Diner at the Restaurant was very tasty. The wild Boar I would recommend. What I didn't appreciate was paying...

"They gave me a free upgrade to a king suite. Thanks Expedia."

"It was really really nice"

"Beautiful location! The hot tub overlooking the mountains was perfect. Room was clean and comfortable. All staff were very kind and friendly. Great stay!"

"Great food great location and very good staff"

"Find another place to eat. In the village a shop called Lagger had excellent sandwiches and their pastry was to die for."