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"The property was not well cared for. The shower was non-functioning. All around not worth our money."

"Great Hottub"

"neat and clean property, staff is well trained the best place in calgary"

"The room was a good size but the bathroom was very old, cramped and outdated. The shower didn’t have great pressure."

"I was very disappointed in the overall state of the hotel. The pool, which was a main draw of the hotel, was only able to be “booked” at specific time slots, wasn’t well maintained. I sliced the bottom of my foot on the pool floor, the stairs were green with algae and dirty. I heard a guest in front of me voice the identical concerns and was met with resistance and dismissal so I didn’t bother to say anything at the time. Also, the time slots, yes, I was messaged about it ahead of time, but...

"When we first reserved, whoever was taking .y call, literally spent 15 min trying to find our reservation. They couldn't understand. Then they made a mistake on the birthday request- wrong person. Otherwise stay was wonderful. Well located."

"I looked forward to staying at Fairmont Banff for years now. When I finally stayed there, I don't think I will ever come back again. Paid the gold room for the benefit of the club access. First of all, the room is very small and does not feel high end and club offers much less than other club access we have experienced like four seasons and St Regis etc. I signed up for the membership for Fairmont finally. The welcome drink was 1 even we had 2 people. When we left with our rental car, we...

"The charges payable to the hotel turned out to be a lot higher than what Expedia had indicated. This is really odd. Also the rooms were cold in the middle of the night and there was no way to control the thermostat"

"Room was clean and staff were helpful."

"I would stay again"

"We loved staying here! They upgraded our room and provided a complimentary bottle of wine for our anniversary. They also provided us parking before check in. Staff was excellent, room was very clean, and great amenities available. The rooms are newly renovated and currently working on their public areas. The construction didn't affect our stay at all. Would highly recommend staying here!"

"Clean room, helpful manager. 2 criticisms. First staff member was a bit rushed and there was a lot of noise from room above and next door. Manager did address the issue. Laundry was conveniently provided."

"The hotel is on the north side of Banff town, a 20-minute walk to the town center. The hotel provides free Roam bus day pass for guests to get around the town. It's convenient that the hotel has two very good restaurants on-site. I loved soaking in the rooftop hot tub after a long day exploring nature."

"The room was very clean. The staff at the check in counter was not as helpful. She did not find my reservation and that made me nervous. But it my reservation was in the system so all good."

"Well, the overall it is good however I think the restroom they are OK and overpriced maybe because I’m booked in last-minute $3000 a night it’s a bit bit overpriced. I actually try a lot of luxury hotel and restaurants but I don’t think this one really worth it because the overpriced the stay and the restaurant"