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"Overpriced for the poor amenities."

"Nice clean room, just a 10 min walk away from the busy centre which we preferred. Good routes on the free bus which hotel gives you passes for"

"Staff are very nice. Very big & spacious."

"The chair for the desk was broken and I fell off it. No cleanex tissue: otherwise it was just OK"

"God"

"Everything about my stay was amazing Would recommend this hotel 100 percent"

"Pull out couch was not clean."

"We did not get one of the newer rooms and I would not suggest staying in those. My friend had a newer room and that seemed fine. TVS are not smart"

"つかいませんでした。"

"I would stay here again. It’s beautiful and well managed."

"The staff throughout the hotel were exceptional. Friendly, informed and helpful. In fact, when asking for assistance to find an area of the hotel or a particular place, staff guided us themselves to the location. Very kind. The bar staff was equally professional. Treated us as if we were their “favorite table” in a fully-packed space. We enjoyed our stay greatly."

"Close to everything"

"Staff were very nice and friendly. Beautiful hotel! Rooms were very clean, beds were comfortable and quiet "

"Great location for all the best sites in Banff and around Banff. Close to downtown and but not in the crowds. Perfect size for family of 5."

"This hotel was amazing! It is located in a quiet area with views of the mountains but is within walking distance to everything including the downtown area. Great hiking trails nearby. The room was very comfortable and the kitchen was well equipped. It was nice to have laundry facilities in the room as well. Overall, it was a great place to stay and I highly recommend it."

"Parking"

"The Otter Hotel was the perfect choice for my wife and I. We are on a moth long camping trip across America and wanted to see Banff. We chose to take a break from camping and landed at the Otter. It was wonderful. The people at the desk greeted us like family and were so accommodating. Our room was perfect with a view of the mountains. Spectacular. A very comfortable room with a great shower and mattress. We slept like Koala Bears. (Koala Bears sleep a lot). Thank you Otter and thank you to the...

"Clean and great location !"

"This is a fantastic mountain getaway destination! The check in was efficient. The accommodations are top notch and the whole experience was lovely! I will definitely return to Sundance!"