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"Unfortunately, new charge of $20 to use the pool area. Pool access should be included in price. Air conditioner choked and sputtered all night. Carpets in room were dirty; elevator carpet was filthy."

"Better than I expected. Comfortable beds!"

"Quiet, Lots of amnities in the room. Laundary was great. and convenient."

"Hotel Service Complaint The service was very disappointing. The girl at the reception did not bother to smile, and there was no courtesy or warm welcome at all. I appreciate that she upgraded my room to a king-size room. However, the following morning, I discovered that the toilet was clogged. I called reception multiple times, but there was no response or assistance. Overall, this was a very poor experience, especially considering the lack of basic customer service and prompt response to a...

"Excellent"

"Very clean room. Conveniently located next to Calgary International. The airport shuttle was also very helpful."

"Lovely hotel . We spent 3 nights here on our trip around Canada . Food was good and the rooftop hot tub is a great after a day out exploring ."

"Great hotel - location, amenities were wonderful. My only complaint was you had to pay for laundry with quarters, felt like nickel and diming when they should just offer laundry for free. Or, in the least, you can pay via credit card."

"Everything was excellent"

"Cost for value didn’t line up for me. I’ve stayed in worse. I’ve also stayed in much nicer for what we paid for one night. The view was nice. The beds were suitable but not worth paying that much more to be closer to Banff. Town of Canmore is cute and and close to Banff. View of the Mountains was nice but you can see that everywhere in the area."