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"Everything is great."

"Was a cozy room, curtain rod falling off wall, hole in washroom wall, clumps of hair left all over in the shower frok the previous guest"

"Room was subpar. Looks completely different than the photos so please be prepared for that when booking especially if you don’t upgrade your room. We found stains on our towels. Every set had a new stain. Even though they were small it was still gross. Bathroom has water damage and the shower head is old and crusty. Overall a fine room to stay in when just used for sleeping but when spending 300$ plus for each night you would hope it was what they showed in the pictures. Will not be returning. "

"Lovely older style hotel. Staff helpful. Room clean and spacious. 20 mins walk to downtown pubs. Walks along Bow river easy. Best of all the mountain views were totally stunning. FABULOUS!!"

"The hotel itself was great — the room was nice, and the view was beautiful. Unfortunately, the restaurant, Sudden Sally, really dragged the experience down. It was extremely hit or miss, mostly miss. The breakfast sandwich I ordered tasted old and honestly disgusting, like it had been sitting around far too long. Credit where it’s due, they did refund it, but that doesn’t exactly make up for serving food like that in the first place. The service was just as inconsistent. Most of the waiters...

"The room and hotel was clean. The staff were very helpful and the parking situation was easy."

"Staff were exceptionally friendly and helpful. Historic "castle" was beautiful!"

"First time at this hotel and it was an amazing experience. Everything was great!"

"The hotel was nice , the rooms were comfortable , the hot tub sauna area was beautiful, under the stars ."

"Breakfast was good, parking was easy and felt secure. Nice rooms!"

"Not much to complain about. Renovations are almost complete, once they’re done I’d give it 5 stars across the board "

"Sehr gutes Frühstück, Achtung bei der Buchung- es gibt Zimmer ohne Außenfenster, mit Blick auf den im Haupthaus befindlichen Pool, ohne AC(im gesamten Hotel)"

"We had a lovely time celebrating our 5 year anniversary. The pool and hot tub were very well maintained and even though the parkade was under repair there was a great arrangement in place for us to be shuttled to the parking lot a short distance away...though we mainly walked the 5 minutes instead since weather was so good."

"Hot tub and sauna were amazing. Good location in town close to everything except the train lines which ran a lot. We are light sleepers so this was a shock to our system. Bed was too firm but this is a personal preference. Great shower area and overall great customer service."

"Stunning views and easy access to trails and various Banff attractions!"

"No AC in our room, so made it a bit warm to sleep, but the room was clean Enjoyed the hot pool a lot after a full day of driving. Easy walking distance to a full array of restaurants. Nice under ground parking. "

"Great stay. Rooms were clean and beds were comfy. Pool was fun - there is a waterslide and hot tub. Breakfast options were good and gym had everything I needed. Staff was also helpful and welcoming. I would definitely stay here again!"

"👍"

"Good buffet but you have to pay for it and its expensive."

"Rooms were spacious and comfortable . Floors could be cleaner."