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"Please consider this hotel as a best option in cancun."

"The property was excellent, especially the food. Each restaurant offered high-quality dishes, and what truly stood out was the consistently friendly staff. They were always attentive, smiling, and respectful to every guest. Enrique, the lead supervisor for all four dining restaurants, was outstanding. Regardless of how busy it got, Enrique greeted everyone with a smile and ensured everyone felt welcome. For us, this level of service was exceptional. Enrique deserves recognition for the...

"Muy bonito si lo recomiendo."

"be aware that there is shuttle service that takes you from place to place they do not run constantly I waited over 30 minutes for one. It never came. I had to walk back to my room, I was not comfortable doing that. My young daughter an I where not ok with it they are not short walks. I will not return."

"Very clean room , great variety of food"

"!"

"Todo el primer nivel, si que vale la pena!"

"The conciege service was amazing! Helped getting a scooter for my husband. The facility is so large!! We had a great time!"

"We were excited about staying but we had an unfortunate event my wife slipped and fell on 1 of the stairs by the pool they sign that its slippery was very small and she was very careful and still slipped and fall on her back. The staff tried helping but not with urgency they did advise is to go to the hospital but the Mexican hospital is not like USA they wnt do anything unless we paid up front same for the ambulance too. The onsight Dr gave her a shot twice during the stay and charged 150 and...

"The service from the staff was extremely courteous. They went out of their way to give you a good experience."

"The only thing we didn't like was the volume of the music was to low compared to years prior."

"We had a really great stay. The hotel staff was very friendly and welcoming from the start, which made the whole experience even better. The resort was also very clean, and we noticed the maid service came twice a day. It was also nice to see that the pool and grounds were cleaned daily. The staff and butlers were very attentive, and we never had to wait long for food or drinks. The drinks were made with premium liquors, and the food was delicious with a lot of variety. Even my picky kids were...

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"Yo tuve una pésima experiencia ya que por compras en EXPEDIA la estadía un error el Cual no me resolvieron la reservación estaba 4 personas y solo la Confirmaron para dos y no quisieron hacerse responsables y me tocó pagar por Los niños n el hotel adicional a eso perdimos Todo el Día y me tuvieron en recepción 3 Horas por nada fue fatal l experiencia en general"

"The property is absolutely beautiful, well-maintained, and has something for everyone. Our kids had the best time at the water park and enjoyed all the fun activities throughout the resort. The views were breathtaking, and every day felt like paradise. The food was outstanding, with so many delicious options to choose from. As an all-inclusive resort, everything exceeded our expectations, and we truly loved the variety and quality. 10/10"

"I felt like some of the workers didn’t wana work"

"Las habitaciones estaban limpias. Muy amables en su servicio"

"No beach"

"Great place for a quick trip"

"Every was perfect for solo travel clean room and staff made you feel like I was at home"