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"Transportation was awful. One from my party slipped on a spilled liquid in lobby. It was reported to Citlalli and they seemed to careless. Wanted to document in case of fracture and they made a call and said no manager was available."

"Elevators are very small and compacted. One elevator was inoperable Staff was a little bossy mainly women The water at beach Mulky and not clear to swim The food was good and waiters helpful men mainly I will not stay here again 😒"

"Todos los restaurante buenos pero el que se llevó la corona 👑 el italiano y su chef y él encargado no recuerdo sus nombres especiales y profesionales y la que me recibió en el hotel la srt creo que se llama cristina muy profesionales muchas 💯"

"The ocean view swim up was really nice, however the adults only rooftop pool and bar was closed down and I was upset because that was one of the reasons I chose this resort to stay at. Also, all restaurants in this close around 7pm-10 so after those hours you're going be hungry since you can’t order room service."

"Clean room and kid-friendly"

"Food and staff were excellent. Can't wait to go back"

"This hotel is the best, the staff is very kind and helpful, i sature 2 nights and i have nothing but good memories, the pool and the activities they have were really good, there is many things to do, the room was very nice and super clean, the food and drinks were AMAZING and also something that’s not very common in hotels, the gym was incredible with every machine you can imagine, it’s the best hotel I’ve stayed for sure 10/10."

"El Staff perdidos nunca sabian nada o daban malas recomendaciones sin saber"

"."

"great"

"The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate!...

"La habitación siempre muy limpia, y el personal es atento y amable ."

"One of the best resorts I’ve been too! Will defintely be back"

"Habitación limpia"

"Excelente"

"If you want a place to just sleep, then this is the place . But if you plan to eat here don’t ! The food is not good. I have stayed in many hotels in Cancun and all the hotels I’ve stayed in the pass were all wonderful. I was very very disappointed about the food very! Over all The hotel is pretty,clean very nice staff, but the food is a NOOO! I will not be coming back to this hotel. If im paying for an all inclusive hotel I expect the food to be good. We were a group of 5 and we were all...

"Alberca cerrada Loby con demaciodo calor"

"I would definitely recommend this place"

"I have to say that, so far, this is the best place I have stayed in Cancun. I visit Cancun twice a year and have been doing so for the past eight years, which has given me plenty of opportunities to experience different resorts and hotels in the area. This property truly stands out. The location is excellent, the food was outstanding, and the staff was exceptionally friendly and welcoming. Every resort in Cancun should strive to provide this level of service and guest experience. A very nice...

"Room was big and modern, cleaned daily. Restaurants were amazing and not hard to get in to without a reservation. Enjoyed the pool with the swim up bar, the bartender Eduardo was amazing and remember our whole family’s drinks after the first day! Great experience!"