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"Very relaxing "

"We had a "partial ocean view" which was mostly obstructed. They did offer to let us move, but we were already settled in for our 10 day stay, and happy with the room (other than the lack of a view). Check in was smooth, and they held our luggage until our room was ready at 3pm. On our first day, we met Ramiro, who was serving drinks poolside, and he took care of us our entire stay! The drinks were good, and plentiful. Melchor really stood out as a waiter in the Mexican restaurant. The food...

"We had 3 days in Cancun. We didn’t want to go too far down the the hotel strip. This hotel was about 20 minutes from the airport. The hotel was exactly what we were looking for. The room was very spacious. We had an ocean view which was a nice surprise. The staff, restaurants, market, and beach were all great. Made it possible to have a great relaxing 3 days in Cancun without having to leave the hotel. "

"We have stayed at several all inclusive resorts in the Cancun area. We are a family with elementary aged kids that like activities. We were excited to visit Ava. We loved the room. It was kept very clean and the bed was very comfortable. The food at every restaurant was good and the drinks were also very good. The staff was attentive and fairly quick, everywhere.We also liked the unique activities, like “minute to win it” at digit bar, water aerobics, the obstacle course in the main pool, and...

"I went just before the spring break crowd and it was a very cool spot for our group. The branch bar was the spot and all the activities was a nice plus. One problem we had was we booked three rooms with double beds and the hotel tried to put us in a making room. Us 30s guys trip for a bachelor party was not going to sleep in the same bed nor were we going to let someone sleep in cot or whatever they had. So for us, it was just the check-in process that was probably the only negative. I...

"We had a garden view and the ocean was still visible. The ocean was not very pretty this time of year (lots of seaweed in March) but the pools make up for it ! Poolside service was just okay but Dario at the Gondola restaurant made every breakfast special for my family of 12!! The housekeeping staff is friendly and so are the room service staff! We loved being able to schedule milk to be delivered to the room in the mornings for our baby. Overall we loved the resort and would definitely return!...

"Great except for not the best beach access! Convenient shuttles to parks "

"The room was great we had a great View of the ocean and the pool. The food and drinks however were not great. "

"I love the resort"

"Everything was really clean here inside and outside all around! Me and my girl loved this place so much we didn’t want to leave!! Such an amazing stay with amazing workers especially our Good friend Damien that worked the bar at night getting us great service and drinks non stop!! Damien showed hard work and amazing worth ethic he was literally the best!!! If you go here and you want great service and good drinks go to Damien!!! We miss him so much and Hardrock it’s self next time I come to...

"Although advertised as adults only the staff didn’t enforce it in the adults only pool"

"Amo ese hotel "

"Love it all , got to experience the Xcaret nearby also soooo cool"

"Great"

"Algunas areas ocupan reparacion Algunos empleados necesitan ser más serviciales Hacer upgrade algunas cosas en el hotel "

"Was one of the best vacations so far. Food, beach, pool and activities, bar, shows etc. very very good, highly recommended place. "

"One of the best resorts I’ve been to. Good vibes!! Very clean and staff is amazing!! Food was good as well! "

"Fabulous room with incredible view Staff were incredible except 2 members. I was taken aback at how they spoke to me. Other than those 2 the staff were incredible, friendly, helpful, polite, caring the list goes on…:) I upgrade my room for the hire which was fabulous. The only thing I thought strange was out of the 5 nights they only turned down the beds once. Other than that it was a fabulous stay with lots to do. Thank you! "

"We had a great time during our stay here! A few things that would have made it exceptional would have been; a better Ac unit in the room, better quality food at the buffet, and scheduled room cleaning. To start the ac unit did work in our room just not very well. We had a hard time cooling the room off enough to sleep. Most nights we slept with no blankets due to poor cooling. The buffet has a ton of options but most isn’t worth trying. With the exception of some basic options I’d recommend...