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"cleaning, refilling of mini fridge wasn’t routined. hard to get hold of considered, had to dialed multiple times"

"This was our second time staying at Sunscape and we will be back. The property is very clean, the food is great, and the staff is so friendly and helpful. Loved that it’s family friendly with things to do for all ages. The pool is on the smaller side but it never felt crowded and we never had trouble finding chairs. "

"All Good except the complimentary water bottles provided should be according to family size. We were 4 of us and they provided 2 small bottles daily. I know my deal was not all inclusive but at least water should be on demand and as much as you wish. "

"Very nice and big! One of our best experiences in Cancun. Only con is the ocean front. More should be invested there. "

"Service was excellent, food was delicious and entertainment was on point"

"Beautiful property! The staff is amazing! "

"Stayed March 17-22, 2026 with my elderly mother and two kids (ages 9 and 11). The resort itself is large with decent pools, restaurants, and a kids club. My children enjoyed the facilities and we had some good family moments. That part was fine. The reason for this rating is the Palace Elite timeshare operation that is baked into the check-in experience. At check-in, staff in green shirts approached me, called me an "Expedia VIP," and offered two complimentary Grand Day Passes to The Grand...

"A truly amazing experience, will definitely be coming back. There is just so much to do everyday and the staff and people were amazing, the mercado buffet was our favorite area to eat i."

"great place no smoking on property love it "

"The place is excellent across the board. The only criticism I can offer is the seaweed in the beach, which sometime makes it impossible to use without wading though it."

"Hard Rock Cancun is small but inviting. Service staff was great but stay clear of the pushy vacation planners staff. Evening dinners require a reservation so book your dinners for each night of your stay as soon as you arrive. Any of the restaurants can accommodate booking reservations for all restaurants. Stop by one and book for all the others for the stay. (Wish I would have known this ahead of time) Older resort with slow elevators. Pool area is nice but plan to get up early and go reserve...

"Kids had a blast! Water park is awesome! Food was great as well with a lot of variety "

"We had a great stay and would come again. The only problem we had was the restaurants. Reservations were very difficult to get at all the resaurants and the quality of the food at most of them was poor. We ended up eating at the buffet more than we expected. The hotel and the staff were great."

"Si van a divertirse, este no es el lugar "

"Will definitely recommend staying here! Will visit again in the future."

"We loved it no complaints at all"

"We had an amazing time. We had a party of 5 and the Staff was extremely attentive: The spa was relaxing and exhilarating, entertainers at the pool were fun and enjoyable. Need a bit more restaurant selections (but the food was good ) and I suggest more speakers around the pool as there was only in one area during the day . "

"My boyfriend and me just came back from a week long trip and had a great time relaxing. Even though it is a family ressort we found the property great for young couples as well. The beach was well maintained, drinks were great, staff was wonderful and food was incredible. There were always so many options and the food was fresh. For our first vacation together we really enjoyed our stay and being at an all inclusive made it stress free."

"We loved our stay at Majestic Elegance Costa Mujeres! The staff went above and beyond to make our stay relaxing, fun, and perfect! I would highly recommend this resort."

"Staff are excellent and very friendly."