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"cleaning, refilling of mini fridge wasn’t routined. hard to get hold of considered, had to dialed multiple times"

"Very family friendly resort would recommend this resort to anyone with kids "

"Clan rooms, friendly staff, delicious food at Sea and Stones."

"At night the music was very loud. If you have kids bring a sound machine. Music played until 10 pm. It sounded like the speakers were on our balcony. Pool service for food was a one hour wait. We found it was easier and faster to go to the buffet. Also trash cans were not emptied outside often enough causing flocks of birds to descend. Seaweed made swimming at the beach impossible."

"On our first day, front desk called twice 5 mins apart asking if everything was fine. Then, a maintenance guy knocked stating he got a call that we supposedly reported something was leaking.Mind you, its only been 20 mins since we got insde the room, tired and just resting in bed. Not sure if theyre trying to go in and steal. Room phone was broken and couldnt dial out. Then, the night before we check out, another maintenance guy knocked once and went in and open the door. He appeared...

"Beautiful property! The staff is amazing! "

"Pools were great and the staff was always polite and helpful. "

"A truly amazing experience, will definitely be coming back. There is just so much to do everyday and the staff and people were amazing, the mercado buffet was our favorite area to eat i."

"The hotel was great "

"Loved it! Will definitely be returning!"

"Hard Rock Cancun is small but inviting. Service staff was great but stay clear of the pushy vacation planners staff. Evening dinners require a reservation so book your dinners for each night of your stay as soon as you arrive. Any of the restaurants can accommodate booking reservations for all restaurants. Stop by one and book for all the others for the stay. (Wish I would have known this ahead of time) Older resort with slow elevators. Pool area is nice but plan to get up early and go reserve...

"Kids had a blast! Water park is awesome! Food was great as well with a lot of variety "

"We truly enjoyed our stay. Beautiful Resort, friendly staff, everything was amazing!! We’ll definitely be back!! "

"Love the food and experience, Ill for sure go back to this hotel"

"Will definitely recommend staying here! Will visit again in the future."

"Just returned from a 5 day, 4 night stay at this RIU property. From beginning to end, it was just perfect. The staff was SO friendly and accommodating. They always greeted you with a smile. The facility is spotless (room, beach, dining rooms, open areas). The meals were excellent and we never left hungry. The buffet had literally any food you could imagine. Our bedroom which was ocean front, was very comfortable and quiet. We are already planning a return visit. "

"Staff was perfect especially the lobby bar "

"Wish there was a Kettle for Hot water in the room. Bathrooms were a bit old and not in good shape otherwise all was great!! thank you"

"Several pools, all gorgeous, clean and well maintained. Swim up bar, lots of clean towels and available seats. "

"Scheduling dinner is a nightmare, jacuzzi water dirty, no games, small selection of food. "