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"It wasn’t what I expected but it’s ok. "

"They staff were not very friendly and almost seemed annoyed."

"This was my 5th time in Cancun, and this has been one of my favorite places to stay. I loved everything about the resort, My granddaughters had a blast because it has a pool side for small children. For those adults traveling alone , no problem, they have pools and restaurants for adults only. Highly recommend this resort and Expedia to book it. I was able to find a better deal !"

"great stay, I will be booking again!"

"Los alimentos muy ricos y bastante variedad. Las habitaciones amplias y limpias, las camas y almohadas muy cómodas. El personal siempre muy amable con nosotros. "

"The food was good. The cleanliness was amazing. The staff was very nice. I just wish they had a better guest policy but i understand why it is the way that it is. "

"waiters in restaurants where the most friendly and polite people sellers are the worst they dont let you go buy by just saying no thank you they are rude and make smart comments very annoying. Pool was closed at 6 pm every day thats early the sea water by the hotel was dark you didnt expereince the nice blue color."

"Pool was ok never got a room overlooking the beach "

"Rooms could use an update, been going there for over 20 yrs nothing change except asking 4 more $$ for timeshares"

"Excelente, servicio, instalaciones y comida. "

"We had a wonderful time here. I love that the pool isn't ice cold and they have an actual hot tub. The staff we very nice."

"No me gustó k lavaban los vasos y copas plásticos en un recipiente plástico no lo lavaban ni enjuagaban bien Por lo demás todo estuvo muy bien"

"Todo excelente"

"Beatiful place to spend valuable time with the family, the pools, kids area, shows, variety of food and the warm atention of the staff was great!"

"Only gave a 4 star on the property due to the sea weed issues. Other than that it is a great resort."

"Habitación limpia, buena atención del personal, comida y bebida limitadas, costo extra en bebidas, tumbonas en playa también con costo extra "

"Visited May, 2026. This property is well maintained, the hotel grounds is clean, likewise, my room was clean with good amenities, I stayed in building C and had a partial sea view. The pools are well maintained and kids friendly. The staff is pleasant and helpful. Easy access to public transport and convenience stores are a couple minutes walk away. The food and drink were ample, the restaurant staff was very attentive and there was a wide variety of food, the taste was in the better side, I...

"Buena atención y ambiente"

"Overall, the stay was pretty good. My wife and I were just there for our 10 year anniversary. The staff was very friendly and accommodating and the food at the restaurants was good. There were some things though that we weren’t thrilled about. The food from room service was lack luster. I don’t have high expectations from room service but we ordered it twice and both time neither my wife nor I finished more than half of the food (eggs very underdone with running clear yolk, pizza dough not...

"The property has many activities to do for your kids. Not one day was my kids not entertained or said they were bored. Plenty of things to do. Keep in mind this resort is massive and has 3300 rooms so it’s often busy and distance to get places."