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"I booked 2 queen beds and I got only 1 king size bed and sofa and they told me it’s Expedia fault. They try to convince me to get a membership with them and to book vacations only with them because Expedia charges me much over."

"🌟🌟🌟🌟🌟 Exceptional Service & Stay! Everything about our stay was absolutely perfect. The employees are incredibly helpful, polite, and courteous, always going out of their way to make us feel welcome. The level of service truly went beyond all our expectations. Great job to the entire team—keep it up! We will definitely be back."

"Try to book dinner reservations 3 days before arrival. And every day after to ensure you get restaurant dinners. If you don’t care about that, just show up and the main buffet is a good option."

"Rooms need an upgrade. Staff needs to be better trained so that everyone is on the same page with policies. Pool closes at an early time (7pm), weekdays and weekends, even for an adults only."

"Excelente lo recomiendo al 100% Comida Atención al cliente Limpieza"

"Food was amazing! Staff was the best of all the RIU resorts I have been to."

"The music at the adult pool bar needs to be looked into. Need more up beat, Spanish music. Staff is great and very friendly, the food is probably the best I’ve had at any resort in Cancun and the resort is very clean! Beach is not useable and there is a strong stench coming from the ocean due to heavy Sargassum. Overall, I would stay here again!"

"Simply Incredible"

"Clean room service slowly Staff front door lobby talk not clear"

"Boring & unnecessary fees & try to sell package of no use & delays in check-in"

"My only complaint was there was a private wedding scheduled Saturday at the rooftop pool so they closed it at 4:00. Right in the middle of the day."

"We were scheduled to check in at 3 PM, but the staff were so slow that we had to wait 30 minutes at the reception. Conversely, although check-out was at 12 PM, they rushed us into our room at 11 AM. The food was delicious and the pool was nice. However, the water in the overwater villas was dirty and covered in a lot of algae, so you can't swim directly into the sea from your room."

"Me gusto el estado de las instalaciones, la comida, los restaurantes, lo que no me gusto, fue que la playa estaba cerrada por el sargaso."

"Best resort ever I loved it"

"Staff is very friendly and helpful"

"El único tema que tengo es la playa que tenía mucho sargazo pero la naturaleza es imprescindible"

"The staff really made this place special. They went above and beyond the entire time."

"One of the most amazing resorts at a humble price compared to the top rated/named resorts. 3 onsite restaraunts to choose from, and a snack bar that offers a nice selection of food for in between meals. The lobby is unique with an open floor plan and your room is just a couple minutes away to walk from a white sand beach. The staff are all very kind and accommodating. If you're looking for a really good resort and get the best bang for your buck this is it."

"Over all great staff and clean resort. My two main “complaints” are wishing there were more food options and the A/C in the room seemed weak - would only let you go down to 70. Besides that I would recommend this place to anyone especially people going to an all inclusive for their first time."

"Everything was clean, building is maintained well. Food was delicious, very fresh and we loved the dress codes. Plenty of things to do"