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"The overall experience was excellent."

"We recently stayed at this resort in Cancun, and overall we were pretty disappointed. The staff wasn’t very helpful. We noticed they were much more attentive to older guests and guests who seemed to be American while our family who is Hispanic and traveling with young kids was often overlooked. It honestly felt like they only became friendly or willing to help after we tipped which was really disappointing. Another issue was the kids pool. The lifeguards spent more time talking to each other...

"loved the foam parties"

"Hands down the best place to stay while in Cancun, beautiful resort, friendly staff, good food and a great time !!"

"Food selection was limited for vegetarian/vegan. Overall good experience"

"The staff was amazing. And the food was great!"

"The staff was very friendly. They were very caring! They would always clean the room very nicely and the room was always perfect! The pools were awesome. They had clean water and the pools and nice drinks! Thank you so much"

"We enjoyed our stay at the Hilton all inclusive. The staff was extremely friendly ( especially David and Aylin in concierge). The food was all delicious, especially their steak house. The drinks were good, typical all inclusive styled drinks. I will note however, the property is located quite a ways from the Hotel Zone, we went during the sargassum peak time so the water was a little murky. We spent most of the time in the pool. One thing I did notice is that the pool needs maintenance for the...

"Everything was great! JUST BOOK IT! You’re welcome!"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"/"

"We had a wonderful stay at Hyatt Ziva Cancun. The ocean view was absolutely beautiful, and the location was perfect with easy access to everything. The staff were friendly, professional, and always willing to help. Overall, it was a fantastic experience, and we would definitely stay here again."