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"A beautiful resort with nice design and a local touch that makes it one of kind. Very big but with many different sections and a good choice of restaurants "

"I did not get an uprade even if i wanted to pay for it and i knew for a fact that the hotel is not full amenities are poor one super small bottle of body lotion for a 4 day stay the pool and beach service staff is scant and the service is terrible the buffet breakfast is very limited and a lot of money for what is offered"

"We had a Junior Suite Double Beachfront with a king bed and full bed. We really liked being able to walk out directly to the beach. The room was spacious enough for a family of 4. We only tried the italian restaurant and were not impressed, but we enjoyed the buffet restaurant (especially for breakfast!). They had vegetarian options every day, though I think they could have offered a couple more options. "

"My family and I had a wonderful experience here, the staff were all excellent at thier jobs, rooms are always clean, the restaurants were great too. We plan to visit again. "

"My sister and I stayed at the resort and we had a great time. We felt safe, staff were very friendly and it was clean. "

"I rarely leave reviews, but I truly wish someone had warned me. Our “welcome gift” turned into a $1,400 upsell just to access parts of the all-inclusive resort. Nowhere was it clearly explained that these amenities required an upgrade. This upgrade was also supposed to include a butler, yet we never met or heard from this person our entire stay. Yes, the property is large and beautiful, but the lack of signage and helpful staff made it frustrating to navigate. We got lost multiple times, and...

"BEWARE- half of family of 13 got food poisoning at this Hilton. We have traveled to many all inclusives in Mexico and experienced this. The management said they’d look into it but filed no report and just ignored our situation. All ages throwing up and having to stay in bed for 24 hours. Otherwise, the hotel was lovely and staff friendly. P.S. my wife’s a nurse and helped a stranger in the hallway who also has a sudden onset of vomiting, so we were not the only guests ill. "

"If you are looking to stay somewhere a little busy, Sunrise is it. We were there end of March, lots of young people but lots of families too. Ice cream is very good. Restaurant reservations are hard to get. Expect to wait for things like drinks, etc. Sunrise resort is bigger and more crowded than Nizuc. Nizuc is quieter and smaller. There is a decent size pool at Sunrise resort for kids with a few slides. The playroom is the standout attraction. Very clean, lots to do. Also there is...

"All meals are eaten in the buffet. Even though there are 3 other restaurants on the property you have to make a reservation and those are limited based on how many nights you are staying. While making a reservation she will try to get you to go to their sister location and listen to an hour plus long presentation. The property and beach area is small. I liked the evening shows and activities throughout the day. We always seemed to be able to find a lounge chair by the pool or the beach. Our...

"Fun as always "

"I have never been to a hotel where the staff appeared to genuinely love/like their job and treat the guests like “family” It was an incredible experience. "

" Hotel was old bathroom had mold "

"Me quitaron 3 horas enganchandome en la compra de una promosion de su aplicacion de mas de 120 mil"

"Bien en general"

"The main lobby bar staff was amazing, we loved Gabby! "

"We were incredibly impressed with our stay at the Hyatt Vivid Grand Island! The resort was beautiful, the staff was phenomenal -- kind, helpful, attentive -- and the food and drinks were delicious!! The beach club is great! Shuttles run every 10 minutes or so, and it's a quick and safe 5 minute drive down the road. There's usually a line to get on the first shuttle, but we found that they generally ran two shuttles back-to-back at 9a in order to get all guests over there. Once at the club,...

"Top notch all the way"

"Outstanding service and attention to detail Our stay was exceptional from start to finish. As frequent travelers who don’t typically choose all-inclusive resorts, we were genuinely impressed by the quality, service, and attention to detail. The resort is beautiful and very well maintained, and we especially loved the bracelet key system—it made everything simple and stress-free. Communication was also excellent throughout, with staff speaking great English, which made the experience seamless...

"Perfect perfect "

"Amazing all inclusive resort. Staff was great and food was amazing "