Find Hotels near Cancun Intl. Airport (CUN)

"This place is a tourist trap and false advertisement. The water park is extremely small.overly crowded for a small hotel.The mini golf course is the path walk to the pool. The beach was half a nyc block. Contained at least 20 chairs and 5 beach bed for rential. A LOT of seaweed. Felt like i was yacht thats supposed to be a cruise ship. This place deserves negative ratings "

"Overall we had a very fun stay at Temptations Resort. The biggest highlight was the daily pool parties and games. Many of the staff and performers were excellent, hardworking, and clearly take pride in creating a lively atmosphere. The resort itself was generally clean and well maintained, the entertainment was energetic, with wild parties and the performances were a lot of fun. Unfortunately our trip ended on a very disappointing note. Our airport transfer was scheduled for 4:30 pm. When we checked in and again when we checked out, we were told we could remain at the resort and enjoy the facilities until our ride arrived. However, at exactly 3 pm we were abruptly told to leave the pool and the common areas. We were literally pulled out of the pool and directed to the lobby. Because we had been told we could stay until 4:30, we were not prepared for that. We had chlorine on us, had not showered, and had to awkwardly use the lobby bathrooms to get organized while waiting for our ride. It was an embarrassing and frustrating way to end what had otherwise been a great trip. The confusing and inconsistent communication between staff created an unnecessary situation. Temptations is a fun place with great energy, but experiences like this leave the impression that once your stay is technically over, the hospitality quickly disappears. We'd probably go back but probably for a much shorter period of time and we'd be more careful with important details that staff describe."

"Super old resort, terrible food! Would not recommend "

"We stayed at Sunrise and The Grand. Things I wished I knew before going. There are multiple restaurants and activities (I.e. bowling) but you need to book reservations on their app. However , everything is always fully booked. Even when you first check in. What good are 15 restaurants and a bowling alley if you can’t access them. When we did get into restaurants with the help of a manager they were 3/4 empty. Very frustrating. The staff will aggressively sell you on the vacation club. This also means calling your room at 8 am multiple times to schedule sales pitches. The beach is covered in seaweed and the water is brown. (Not their fault but be aware if you are expecting a beach vacation) the pools and water parks at both facilities were great. "

"Moon Palace is amazing! Super safe. The only thing that did not like was the marketing staff trying to enroll us in different staff. "

"We had a panoramic room on the top floor. View of the ocean was superb and then had a view of the pool. The main pool with the swim up bar was where we spent most of our time. Most chairs were claimed by 7:30am if you wanted sun facing over the weekend. Staff were friendly and the activity staff were energetic bringing a lot of fun activities to the pool. Only con was red flag for the beach/ ocean. I wasn’t swimming and never deeper than waist but got whistled in by lifeguard. Much later in the day I was out again still in relatively shallow water unless hit by a bigger wave. Had to give room number to hotel manager for some reason after being waved in. That got to me when I wasn’t even swimming, just enjoying the water and standing in the waves. They were more strict than other areas of the beach. "

"The staff made our experience a true dream vacation!"

"Overall experience is good! But some of the staff need to improve in customer service."

"We stayed at AVA Resort Cancun and unfortunately our experience was disappointing, which is why I’m giving it 2 stars. The restaurant food quality was very poor — about 2/5. Many meals lacked flavor and consistency, which was surprising for a resort marketed as luxury. Our trip also started off difficult because our daughter had a high fever (104°F) during the first couple of days. At one point she asked for an apple, so we called room service and explained the situation. Even after telling them she was sick, it took over an hour to receive a single apple. We were also approached about attending a sales presentation to buy into the resort membership. We initially declined, but later agreed after being offered incentives like a free cabana, massages, and discounts on activities. However, the process was very pressured and involved being passed between multiple staff members for most of the morning. Even after explaining our daughter was sick and saying no several times, they kept pushing and suggested service would be better if we purchased the membership. Another concerning moment was finding a spider in a premade salad. When we told a staff member, she simply placed the salad back in the fridge without apologizing. The kids club is also limited, only allowing children 4+ and offering few options for younger kids at inconvenient times. The property is beautiful, but the service and food quality did not meet five-star expectations. Unfortunately, we would not return."