Find hotels near Moon Palace Golf Club, Cancun from SAR 174

"It was all good "

"The check-in process was horrible for me. I arrived early ( before the 3pm check-in) and was told I had to wait. I had to wait 5 hours before I was able to check in. I saw others being checked in and later I found out others who checked in after me got a room similar to mine. After I got my room it smelled like it was closed off and smelled. There rest of my experience was good. Great staff and facilities. They need a better process to check guest in. "

"The property is huge like seriously is huge. That you need a golf cart to transport you from room to pool/restaurnts/ water parks etc. "

"The ciliciting "

"The pool was nice. They had a lot of seats and it was clean it was just a bad smell in the air and you saw random cats walking around"

"⭐️⭐️⭐️⭐️⭐️"

"Best vacation ever"

"Very professional staff. The room was elegant, clean and comfortable. Do not miss the delicious breakfast and the easy shuttle ride to the airport. Highly recommended this hotel❤️"

"I spent a lot of money expecting to enjoy a relaxing vacation, but unfortunately the experience was disappointing. The room had ants and roaches, and management wanted to send people to spray the room while we were staying there. When you’re on vacation, the last thing you want is to worry about bugs getting into your luggage or belongings. The property is also extremely big, so you constantly need golf carts to get around. Sometimes we had to wait close to 30 minutes just to get picked up and go from one place to another. Customer service was poor, especially when trying to get help or solve issues. The restaurants themselves were good, but getting into them was very difficult because everything was overcrowded and busy. Unless you made reservations two days ahead, your chances of getting in were very low. Overall, the resort looks nice, but the experience did not match the amount of money we paid."