Find hotels near Moon Palace Golf Club, Cancun from SAR 171

"O hoy sick with the buffet food, property looks old, seems they take more people than they fit… room wasn’t made in 3 days"

"We had a great 4 night trip to Haven for my Birthday. We upgraded to the Serenity Club Ocean Front and this was so worth it! The views were beautiful and we liked the patio and hot tub. The added amenities and upgraded service for the Serenity Club was well worth it. Our Butler, Gaby, took care of all of our dinner and spa reservations, and left a special birthday surprise in our room. We really enjoyed the Vistas and Tahani restaurants for breakfast. We spent time at all 3 pools and each had a unique vibe. The only thing we weren’t impressed with was the wines on the inclusive menu and the food at Olios and Agua Benito. My husband ordered a steak off the upgraded menu and was underwhelmed. We did find that the bars did have premium liquors like Tito’s, Jack Daniels, and Jose Cuervo, you just have to ask for them by name. The staff were all fantastic and so accommodating. A note about Gluten Free options. I found that menus were all clearly marked and that the chefs would accommodate where they could. They also explained what features of the dish had gluten so you could make an informed decision to your own tolerance I.e cross contamination from fryers etc . Vistas made me a GF avocado toast that was excellent! Every single thing was sparkling clean! "

"A little unorganized, food was good but one side of the resort gets treated better than the other"

"We had a wonderful stay at Moon Palace Cancun. The resort was beautiful, the food was great, and there were so many activities for kids—my children had an amazing time, and we truly enjoyed our vacation. However, there was one issue that affected our experience. We traveled as two families and requested rooms close to each other, but we were placed far apart. Unfortunately, when we spoke with the staff, the situation was not resolved, which was disappointing. Overall, it is a fantastic resort for families, and we had a great time, but I hope they improve how they handle room placement for guests traveling together."

"Their restaurant reservation system is continually offline, so you can not get in to eat at any of the nice restaurants they advertise. The staff is useless in helping, they just say to keep trying using the on line system which did not work all week. After about 3 days of the same food in the buffet/ cafeteria, I was done. The property is very nice, although their beach access is backwater and smells. I was disappointed and will chose a different resort next time. Carolina at the front desk was the lone shining light as she did try and succeed in getting us a restaurant reservation. Our assigned “personal resort assistant” never was any help and did not return messages."

"Great Pool! The complimentary buffet breakfast was exceptional. Staff- the best!"

"It is complementary breakfast, some fresh fruits, coffee or juice, regular toast or French toast, simple but nice. "

"The beach was filled with seaweed and were not able to use it the whole 7 days we were there. "

"Had a great stay at Moon Palace Nizuc. Huge shoutout to Cesar at the pool who literally helped me with everything, he was always quick to bring a drink or food item when empty handed and any information I asked this guy had an answer. Seriously, I have stayed at a few spots and this pool bartender Cesar was the best host I have ever had the experience with. I would go back here just for that alone."