ابحث عن فنادق بالقرب من Nichupté Lagoon، في كانكون من SAR 537

"Great place with attentive staff."

"character"

"Room Cleanliness 8/10 Lobby Cleanliness 9/10 (Probably the most upkept part of the hotel) Pool Loungers 4/10. Pool 7/10 - the pools were big, but the tile felt slimey. Got the ickies towards the end. Beach view was really nice. Drinks were 9/10. Buffet 5/10 - Food tasted a day old and bread was stale. The fruit was fresh but everything else was mid. The tables and chairs were super dirty and stained, i mean at least get new covers. The restaurants in the hotel were super mid and furniture...

"Such helpful and friendly staff! Staff was so attentive, especially in the pool area. The food at the resort was amazing! I will definitely be back and would recommend this resort to family and friends when they book a trip to Cancun."

"Property was nice but the food wasn't amazing that great. Most restaurants were rather disappointing."

"The property was well clean and well maintained. Restaurant choices not as great as years past but the staff was outstanding. Betsabe and Blanca are two world class Restaurant Mgrs. They can solve any problem. Very professional, intuitive and customer oriented. Royal Sands is very lucky to have them both. Eduardo and Moises are the best of the best at the Char Hut. All of the staff are excellent there. "

"Great spa, plenty of pool space for the time of year I went, end of April. Enclave beach/ocean view was incredible, would stay again. "

"I have a problem with the people booking the excursion, I bought tickets to Coco bongo and they didn't gave to me was they promise. So, don't trust this people. The music at the resort is horrible, barely they play Spanish song. The employees from the pool area, they are not much friendly. The entertainment at the pool, zero. So, I do not recommend this place for people they want have fun, meet people. It's a beautiful place, for people they like to sit and read a book. Cruz a guy booking...

"Very nice resort."

"staff was very kind and on top of empty glasses and if we needed anything. Hotel itself was pretty clean, I enjoyed my stay. "

"Clean room"

"Our room was really nice. We stayed on the adult only side the Reserve. The only not so great restaurant was Capella the Italian restaurant. Food was mediocre. The lasagna was terrible small and dry from being under the heat lamp forever. Spa pool has seen better days. Also all the spas have no working functions and are not heated. The pool must have a leak since it is not full. It is not even up to the skimmer. Needs work. We still enjoyed our stay but i don't think i would be back"

"The hotel was excellent, rooms are spacious and well maintained. The breakfast buffet was excellent, large variety of meals. "

"We had to move after 2 nights b/c they were doing construction outside our door. The 1st night in the 2nd place a woman let herself into our room with the key, saying she booked it through airbnb. She’s been given the wrong info. 2 days later we couldn’t use the balcony b/c they were power washing right above it. Our stovetop has electrocuted me multiple times even though I was very careful after the 1st time. Our 5th night the microwave lit on fire. 2 security guys came to to try to find out...

"En general creo que está muy bien el hotel, solo que necesitan más personal para los bares ya que de repente no se dan abasto en atender a los huéspedes"

"This is a horrible old property that is being offerred at exuburate prices. It has a motel feel. We tried 3 restaurants and all had horrible food. We ended up going across the street to Ilios for some good food, Luckily we were only there for one night. "

"The staff were very friendly and welcoming, and they kindly arranged an early check-in for us, which was greatly appreciated. However, I felt that the hotel was not in as good condition as it appeared in the photos. Some areas seemed a bit worn and did not match the expectations set online. I would also have appreciated higher-quality shampoo and soap amenities."

"It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast."

"We strongly recommend that people avoid this resort. We’ve stayed at eight different resorts before, and this is by far the worst experience we’ve ever had. The food was terrible—we felt sick every day and suspect food poisoning. Much of the food seemed improperly handled: items were kept lukewarm, deep-fried foods were overcooked in what looked like reused, dark oil, and the menu was very repetitive. Every restaurant offered the same salads and desserts, with artificial-tasting cream. Most...

"They charge me 2,000 pesos for a bed sheet stain. My niece felt sick after eating from the buffet and vomited in the sheet and I was charge even though it was an accident something you can’t control. I felt that was unfair. I would rate the buffet food a 3/10"