2/10 سيّئ للغاية
Abass Mohamed
مسافر برفقة عائلة وأطفال صغ ار
٥ أبريل ٢٠٢٦
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
Our stay at this resort in Cancun was extremely disappointing and far from the relaxing vacation we expected. The biggest issue was the complete lack of seating around the swimming pools. The resort simply does not have enough lounge chairs for the number of guests and rooms they accommodate.
Because of this, guests were waking up as early as 5:00 AM just to reserve chairs by the pool by placing towels on them. Unfortunately, we had to do the same every single morning if we wanted any chance of enjoying the pool area. Having to set an alarm for 5 AM during a vacation completely defeats the purpose of being on holiday.
What made the experience worse was that the staff were not accommodating or helpful with even minor requests. When guests are paying for a resort experience, basic amenities like pool seating should be accessible without this kind of stress or competition.
A vacation should be relaxing and carefree, not a daily race for chairs at sunrise. The property clearly oversells capacity relative to available amenities, and management does not seem to address the issue.
Overall, this situation took the fun out of what was supposed to be a relaxing getaway. I would strongly recommend that the resort either significantly increase seating capacity around the pools or enforce fair policies on reserving chairs. Until that happens, I would think twice before staying here.
Abass Mohamed
أقام 5 ليالٍ في شهر مارس عام 2026
