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"Excellent hotel in great location and wonderful view but very tired now and in need of a full refurbishment"

"Welcoming staff and helpful doorman who kindly insisted hailing taxi in the rain on our behalf allowing us to shelter."

"Do not stay here! The room we got was really dirty and had one working outlet. Given that it is such a small and minimalist space, we had hoped the room would at least be clean. The bathroom had a horribly poor design with no shower door, so anytime the shower was turned on, the entire bathroom floor was soaked. There was no way to keep the shower water inside the shower as there was so little gradient to the floor to the drain. The reviews said the hotel had beauty rooms on each floor so I...

"We loved the neighborhood. 5 min walk to Earl's Court station with many restaurants A 20 min walk to Natural History Museum and Victoria & Albert Museum. Great linens/beds. Quiet, safe neighborhood. Would definitely recommend to anyone visiting London."

"Clean room, beautiful views"

"The ferry experience was good"

"Hate to give this review - I booked a room for the view and received the attached instead. I was informed I can’t get a different view as the full view side was taken - yet you could still book any kinds of rooms online so not sure how booked out they truly were. I’ve yet to find a staff manager as indifferent as the one I encountered, where upon disregarding my request, there was no intent to show good will as I hadn’t sufficiently informed them in advance. For reference, I rebooked this...

"The nice warm pool, sauna and steam room was a real treat after all the walking around the city. Beautiful views of the river from the rooms."

"Just ok considering close to central London"

"Great location"

"The hotel is in a great location. It was very very busy,so check in took a while but there were a lot of school trips so I think it was just bad timing. Friendly & helpful staff. Only downside was that the room was a little warm and there was no air conditioning. Would definitely stay again."

"チェックイン&アウト時のスタッフの対応はフレンドリーでスムーズでした。 部屋はコンパクトでしたが、そのなかで最大限機能するようにできていて、都心部のロケーションを考慮するとよい選択肢だと思います。24時間ロビーでコーヒー＆紅茶が飲めるのもGood Pointです。"

"Friendly, attentive staff and a fantastic location. We visited during an unusually hot spell in London, and because the hotel is in an older building, the air conditioning wasn't quite as effective as we're accustomed to. That said, the staff did everything they could to make our stay comfortable, and we thoroughly enjoyed our experience. We would gladly return."

"Above my expectations"

"Our spacious room was clean and had excellent amenities. The bed was very comfortable and the towels and toiletries were excellent quality. Superb breakfast buffet. Overall, an excellent stay."

"Room cleaned daily. Breakfast was ok and variety suited all tastes. Staff were friendly and helpful. Didn’t use the hot tub Well connected to local transport which could get expensive if you stay for longer than two days"

"Die Lage ist sehr gut. Das Zimmer war sauber. Der Fußboden war tw. sehr abgenutzt. Das Frühstück ist typisch englisch. Für einen Städtetrip zu empfehlen."

"Excellent location and friendly and helpful staff Would totally recommend it"

"Excellent experience"