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"Budget friendly accommodation, staff were extremely helpful. Nice range of activities and entertainment. Ideally located to explore North Wales."

"Dining room ok .our bedroom terrible filthy carpet.loose wallpaper ceiling was patched Complained to reception got another room which was better but would be no good for a weeks stay. No drawers, big bench like thing to close to bed, curtains had obviously been taken from a downstairs room as they were hanging with at least 1metre on the floor. very dissatisfied and would not go there again overpriced"

"The hotel was dirty! sheets were stained and I was not sure if they had even been changed as there were hair in the bed and on the pillows. The stairs needed a good hoover, there were beds left in the bar and mattress at the bottom of the stairs, the lift would take ages to close the doors as the doors would stick, we gave up a couple of times and just walked up the stairs. Breakfast was very disappointing. The only good thing was the Seaview. I would avoid this hotel, I wish we did."

"Amazing staff and facilities, the room was clean and presentable."

"The meals (breakfast & dinner) were delicious and our spa experience especially the panoramic views"

"Very lovely stay"

"Hotel in an excellent position, close to both the beach and town centre. Staff were very helpful at check in and so were the cleaning crew. There is no parking attached to the hotel but it can be found easily enough. Room had a sea view which was lovely, however it could do with a little redecoration. Good stay though."

"Extremely disappointed, ruined what was meant to be a special event for my mother 90 years old. The room was in choking state of poor cleanliness. There was mold on the bathroom ceiling, walls , sink and even on the Courtain and the balcony area. It felt unhygienic and uncomfortable to be in. The breakfast was terrible, completely greasy and unappealing. For a place that should be like a treat, this place ruined my special special occasion for my mother 90 years old I have taken photos of...

"Very helpful staff, great breakfast choice very comfortable beds"

"Great staff and clean chalets. Lovely breakfast but wish the pool was slighter warmer"

"Staff were brilliant, food was very good too. Very dog friendly , even has separate dog restaurant! Room was a little small but adequate . Really enjoyed our experience"

"Stayed 1 night with my husband and 6 year old daughter. Lovely clean hotel Poilte staff Nothing is too much for them. I asked for an iron and hairdryer, within minutes it was at my door!!! Nice touch with tea/coffee/hot chocolate and biscuits. Very close to all local amenities Shame they were fully booked or I would have stayed another night."

"Everything was characterised by exemplary professionalism on the part of the staff. As a Welsh speaker I was impressed and grateful to see the efforts made to encourage bilingualism."

"We had lovely drinks an fast service for food it was a lovely room and the staff were all very kind an welcoming and we had a lovely fresh breakfast in the morning and we had a very relaxing weekend "

"Everything ok"

"The hotel and the owners were superb. We were on second floor which meant quite a few stairs to climb but the owners moved us down a floor the day after arrival to a much larger room with a lovely sea view and of course fewer stairs. The breakfast were first class. My husbands full English was “the best” he said and my fresh fruit was delicious with so many different varieties of fruit you couldn’t count them. Nothing was too much trouble for owners and they were so welcoming and delightful....