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"Very pleasant, helpful staff. Rooms were simple but clean and comfortable. Really nice bath towels and plenty of hot water. The breakfast was convenient and the Hoppa shuttle bus pulled up right outside and was a fairly short drive to Heathrow (I think it stopped at two more hotels before getting to Terminal 3). Glad I chose this hotel for an overnight before an early flight out."

"c"

"Well the hotel is close to the airport / we found that hotel no longer meets our needs moving forward. The staff were not knowledgeable about the specials (food / drinks) - twice we were directed to someone."

"Helpful staff"

"Enjoyable stay."

"Rooms wear not cleaned properly, they never vacuumed or took dirty dishes or clean them, half the gym equipment sucked or did not work. Toilets were unclean in public areas"

"The staff were very friendly and welcoming. Our room was very clean and the washroom was clean and updated. The bed was big and very comfortable. The hotel is close to the airport. I booked this hotel because it said it has a shuttle to the airport. I missed something when booking though. The shuttle is 7 Pounds (which is about $14 CAD). In Canada my experience has been that airport shuttles are included in the hotel cost and not an extra cost. My daughter and I ended up taking the public...

"Always great here! Our go to LHR hotel! Staff always friendly and helpful. Nice clean rooms!"

"السعار ممتاز ولاكن الاستقبال في فتره الصباح غير متعاون"

"The tub was pristine and one of the best showers at a hotel. The room was nice and spacious and had its own air con. The location is amazing and the luggage storage is super convenient. It’s worth the money paid. Only thing, wish I knew you had to request housekeeping daily. Staff were helpful."

"Front desk staff were very helpful professional and accommodating."

"Staff was nice. Room was small but clean. Outlets were a bit far from the bed but I think that’s just a UK thing. I’m not sure."

"I chose to stay at this hotel because it was close to the airport, but I completely regret that decision. I don’t believe the room was truly clean. There was a lot of dust, the furniture was old, and the mini fridge didn’t work. That was especially disappointing because the weather was extremely hot, and I couldn’t keep my drinks cold. The housekeeping was not thorough. There wasn’t even any soap in the bathroom, so I had to buy my own. I had already informed the staff about the broken mini...

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"Lovely location and room. Very helpful staff."