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"The staffs were so kind and helpful, esp their Manager Edu. Our bathroom sink wasn’t draining well & he tried to fix it, but really needs an expert. Room was clean & decent size. The breakfast buffet has a lot of choices, drinks & desserts as well. I’ll recommend this hotel as it’s a walking distance too to the city centre."

"Very good"

"Old and seriously in need of a refurbishment"

"Boulevardier cocktail at bar was highly rated by my guest"

"Lovely hotel, everything you'd expect from a MalMaison. Hotel room was spot on - lovely, quiet and well-sized. I was there during the hottest days of the year so far and the air conditioning worked perfectly. A fan was provided on the second night just because the aircon took a while to start up - I'd strongly recommend getting a second key to keep the electrics running whilst you are out. Gym is typical but big relative to what you'd expect from a hotel gym, with a good weights section, good...

"Lovely stay as always, great location with super bar and resturant & spa"

"Hotel fine. No air conditioning in any of the bedrooms. Just happened to be extremely hot in June 2026"

"A perfect place to stay for a quick overnight city centre location or for a few days."

"Great location!"

"The inside of the room was lovely with new technology for door entry, lighting etc. and we loved the wildlife and farm animals. however the outside of the property was a total mess. It looked like lots of the buildings were falling to bits and the grounds were overgrown and not well kept the restaurant was permanently closed and the shared microwave in the corridor worked but there was no cutlery"

"I’ve stayed here before, and it’s usually really nice, but during the heat wave the air-conditioning was utterly useless and it was impossible to sleep."

"Beautiful Tudor style building. The staff were all very friendly and helpful. Lovely room. Great food."

"Wonderfull hotel will stay again"

"We stayed during the recent heatwave, and unfortunately the bedrooms did not have air conditioning, which made our stay quite uncomfortable. We were initially provided with a Dyson fan, but it wasn’t working properly. After reporting this, it was replaced with two small desk fans, which we appreciated, but they still weren’t enough to keep the room cool. Breakfast was okay overall, but I was disappointed by the lack of inclusive options. If you don’t eat pork, there were no alternative meat...

"Very easy check in process. Very helpful information on where to park. The room was spacious and quiet. One of the better sleeps I have had in 2 weeks of travel. Breakfast was very good also. Location was good. Managed to get around via public transport. I would stay again."

"Didn’t like no air con"

"Staff were lovely, the room was nice however not maintained to a five star standard as an armchair was heavily stained in the room and general upkeep could have been better. The bed was huge and very comfortable. The grounds are lovely, spa was nice. Breakfast was ok, nothing special. Staff all friendly and helpful. Some rooms near us had ordered room serve and their trays of half finished food outside their rooms was left out all day. In the end we had to ask a member of staff to clear the...

"We liked that the hotel was right in the heart of town and that there was a lot of energy and activity around. The restaurant was only fair in so far as the food goes. The service was haphazard in the restaurant and there was no one to greet you. The room was okay , but it was cold when we were there and the heat did not work. We had constant air conditioning blowing on us. The front desk was sympathetic to the problem, but was unable to fix the issue. By the second night , the front desk person...