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"Great service smooth checkin, room was fully equipped and clean, no noise around and a perfect 1 nights stay"

"Odor in the hallways."

"Great hotel"

"I just needed a clean basic hotel for the night. First room we were given was smelling like cigarette smoke and second room smelled a bit damp and musty. Check in was fine with a person but the self check in was awful"

"Please do not contemplate staying here over the summer months, we stayed over royal Ascot weekend and I cannot put into words how hot the rooms and the corridors were it felt really unsafe. They give you a desk fan in the room however this did absolutely nothing for the room temperature. I’m 7 and a half months pregnant and was looking forward to this stay, instead I felt faint and extremely hot over the 2 nights we were there. My husband and I had to ring"

"The property is beautiful - all the amenities and great playgrounds for the kids. Sign posting is terrible and staff responses are lacklustre at best."

"The room was very clean and comfortable. Staff was very friendly and helpful. The buffet breakfast was delicious with lots of choice. The food menu in the bar had something for everyone and the servings were generous and reasonably priced. Our server in the bar was amazing. The location was ideal for meeting our needs... a visit to Windsor and easy access to Heathrow. On site parking and a luggage scale in the lobby were much appreciated."

"This place is full of character and charm. Lots of local travelers, less international -- providing a distinctly British feel."

"Amazing hotel, very different rooms but so cool. Lighting can be a bit dim in the rooms but for us it adds to the coolness."

"I love this hotel, 3rd time staying here and it does not disappoint. Perfect location next to the Castle, train station next door and many good shops near me. The staff is very welcoming and helpful and the rooms are lovely. Thanks again for the wonderful stay. See ya next time."

"The staff at this hotel are above exceptional. We ran into an issue while traveling and the staff were exceedingly helpful. I am so grateful to each of them for their assistance and concern. I most highly recommend this hotel."

"Lovely hotel and a beautiful setting right on the river. The room was spacious and so was the bathroom. The breakfast was amazing, plenty of selection and the staff were all very polite and professional"

"Over all it we 👍"

"What a great location! We flew out later in the day and the awesome desk receptionist recommended Windsor Castle just 18 min away. We had a great time and made our plane in plenty of time."

"The room was clean but extremely basic, no desk, chair, kettle, wardrobe or drawers and the bed was not overly comfortable at all. Staff that we met were very polite, professional, helpful and approachable. There is no actual parking, only on-street pay and display parking, although it's not as expensive as I was expecting it to be so I was pleasantly surprised by this. There is air-conditioning in the room which was a godsend as the windows are screwed closed."

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"The property was perfect. Location was perfect too, right in the centre of the town. The rooms where large and there was a fridge in the room. Lovely bathroom. Couldn't fault anything within the hotel. There was only one problem and that was with the parking, there is a car park at the hotel but it was 40 pounds for our 1 night stay which I thought was expensive. I have a disabled badge so it would of been so handy to of used the car park, but instead I had to find a car park as few minutes walk...

"Booking was cancelled by the hotel and was only notified whilst travelling there (6 hours after booking) as booked same day. Got to the hotel to be told to check the Expedia site for other hotels as was told they could not do anything. Staff were extremely unhelpful"

"Most special overnight stay. Magical 24 hours. We will be back. Valet staff annd reception are really super and go the extra mile."

"The property is historic and the grounds are beautiful. The staff was not particular helpful or friendly. We reserved a superior room and were excited about our stay. Sadly when we got into our room we found the temperature to be around 95 degrees in the room and the only relief available from the hotel was a fan. We sweated the entire night with little to no sleep. The next day and after considerable discussion with the front desk we were able to convince them to give us a room with ac....