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"Great experience.great customer service.very helpful.thani you guys"

"We stayed one night due to issues at Heathrow Airport Everything was good. Would stay again"

"When checking in, staff was not very friendly and looked annoyed when asked questions. Playground for kids only opens at 3pm and checkout is very early"

"Very easy to get to and from on the bus from T5. Easy check in with very pleasant staff. Clean stylish room."

"Very old property"

"Very clean hotel and rooms in a great location. Staff mostly friendly but when time to go to room it is was raining and we had to go across the street with our luggage and no one helped because they were helping a big group."

"We got a parking ticket from parking in the lot (even though we paid the parking fee) when I reached out they said the lot is managed by another company and basically said they couldn’t help us. The hotel is old and rundown. Not worth the money or hassle."

"The staff were efficient. The Cozy Room, 15 really should be advertised as suitable for a single party because honestly it is tiny. The lighting and the room is very very dim making it extremely difficult to see. The curtain across the bathroom although thick, really doesn't allow sufficient privacy. There were splinters of glass on the leather floor"

"Pictures look better online than in reality. The rooms are in need of a refurb, in particular the carpet which is badly stained. Hallways to the rooms were marked and dirty. The bathroom is tiny and there is nowhere to put anything - watch out for dangerously slippery showers, which are very small and let's water out everywhere. Also the light at night comes in from the hallway under the door which makes it difficult to sleep (we had to block it!). The bed was comfy and staff were friendly-...

"There was a. Hair left in the bath, curtains did not close properly, iron was small cheap basic & basic and double glazing did not keep noise out"

"Typical airport hotel predominately used by airline crew. Noise from the corridor was audible from the room. Avoid a room by a fire door. The continuous door slamming closed will disturb you."

"The hotel was clean and okay. The rooms and hallways are dated and need an update. The front office staff were not very helpful and abrupt. Breakfast was good. Stayed only one night."

"Ein Hotel, wie man es sich wünscht. Tolle Atmosphäre und Lage, sehr sympathisches und freundliches Personal und ein Restaurant, das dem Gast die Wahl lässt, in welchem der vielen tollen Räume man zu essen wünscht. Absolute Empfehlung, viele Grüße nach Windsor, Peter"

"All ok"