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"Second time staying here in a month and loved both times. Big rooms with lovely views across the River Tyne. Staff are so friendly and helpful. Complimentary parking was a huge bonus."

"Overall, a fantastic hotel. Staff were very polite and courteous. Stayed in an Executive Suite and was certainly wowed by the room, very clean and modern! I have two very very small gripes - The room service portions (although delicious) were a little small! I went for the burger and could have quite happily ate another. Only other issue was the pillows, not the most comfortable and they certainly let the bed down (Which is a shame as very comfortable otherwise!) Excellent location (our...

"Stayed Xmas eve and Christmas night whilst visiting family. Xmas trimmings looked good, liked the Christmas stocking left on the bed.Lovely friendly staff. Nice clean room, comfy bed. Very quiet. Easy to use heating controls and good to have option of opening the window. "

"Room was amazing breakfast was beautiful we got a late check out which was perfect can’t wait to come back "

"I would like to commend Eunice from the housekeeping department for her exceptional service. Her friendly demeanor and willingness to assist set a standard that I have never witnessed elsewhere, even after hundreds of hotel stays. Additionally, the reception team was professional and efficient."

"Room was lovely and clean. Comfortable bed . Would recommend "