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"Wow, what a follow up. After the worst stay in a hotel in my life, I asked for a refund. I was given only 1 of my 2 nights, so pushed back as to why. The hotel told Expedia that I had not spoken to the front desk "to give us a chance to put things right". I had. 🙃 I explained to a blonde lady on reception that I couldn't sleep due to excessive noise in the corridors and coming through the floor below me. Not because downstairs were loud, the soundproofing was just that bad. I asked could I...

"Everything about the hotel and location 10/10 , the breakfast was so yummy. Thank you team"

"Great hotel. Very dog friendly."

"Very good location and really good service"

"Beautiful hotel in areas but if you’re planning to stay here with a baby or you are a wheelchair user I’d maybe think again! This hotel is not accessible at all, it’s quite old so has narrow corridors, lots of heavy doors that are shut between corridors & we were put in a room that had no lift access & was at top of a narrow steep staircase - it was completely impossible to get to with a baby & pram! We had to ask to change rooms and the staff on reception weren’t apologetic or friendly at all!...

"Very clean room, staff friendly. Right in the centre around the shopping area. 10 minute walk to Lime Street station."

"No thank you"

"Ordered chicken breast not breadcrumbed, came breadcrumbed and burnt . Then ordered meatball starter they brought out belly out , finally meatballs but cold . Explained as leaving , no offer of refund for the meal i had paid for"

"For the purpose of our trip the theme was great as was the location. We liked our room and the bathroom was large! Breakfast was very good. Staff were great. It would have been helpful to have a small fridge and a microwave in the room. Bed was comfortable. Enjoyable stay!"

"There is no air conditioning. I wish they had said that in the hotel information. They provide a fan...but the noise of it kept us up the first night and chose not to use it the second night..so we were hot. (Windows only open 3-4 inches max.)"

"I really enjoyed my stay at this hotel. It was a full sized hotel, as opposed to the guesthouse type of accommodations I had last year when I visited Chester. The walk from the train station was fairly short, although if you're carrying a heavy suitcase, you'd probably be better off getting a ride. There is a supermarket next door that had many options for snacks and beverages, but the restaurant situation was a bit challenging, as most of them were about 1km walk west of the hotel. The...

"All staff were lovely and helpful nothing was too much trouble for them. Plenty of choice on the breakfast menu. My only criticism if you want to call it that is that the actual bedrooms & bathrooms are all tired looking. Could do with a revamp and a colour injection. Pool area also could do with sprucing up."

"Ok"