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"Lovely stay only problem was the heat in the room even with the fan on the room wouldn't cool down and unfortunately the windows didn't open. But apart from that lovely stay"

"Would never stay at this hotel again, we booked a windowless room however this was 2 floors below ground. The lifts weren’t working , the stairwell was dirty , the corridors didn’t have carpet or they were extremely worn, trying to find your room and way out was ridiculous it was like a rabbit warren with very poor signage . I was told that the rooms had previously been used for asylum seekers and this was obvious given the condition of the facility"

"Excellent stay...beautiful hotel, immaculately maintained...a level above anything else we stayed out during our vacation. Centrally located within easy walking distance of almost anything you'd want to see. Parking was a bit dodgy since the hotel seems to be booked for all sorts of event. The breakfast was ideal. I really want to go back for more."

"Clean + friendly staff + good for families "

"Decent sized room (stayed in deluxe double) for 2 nights. Admittedly didn’t feel particularly deluxe as the furniture was old and it felt a little tired. Clean enough but could do with a refurb. Car charging onsite was handy and good location without being stuck in city centre."

"The best Hotel staff in the North of England. First class in all cases, very high standard rooms , great breakfast and fabulous location."

"The room was spacious with a good amount of storage whilst the room did not have air conditioning it was cool and a comfortable temperature, which to say it was 30 degrees outside was good. There was a fan available, but we didn't need to use it. Room was clean and the bathroom was acceptably clean. There was however slight mould spots on some of the grouting and sealant in the shower. It was quiet and peaceful. The building and communal rooms were wonderful. They felt very classy in...

"Clean and conveniently located within a 5-10 minute walking distance to the Shambles and York Minster. They offered fresh lemon and mint water upon entrance at the bar and the staff were all wonderful! And, it was nice to have the a/c even though the outside temperature wasn’t even much hotter than 75, even in mid-July. The beds, bedding and towels were as usual, wonderful."

"Great central Location"

"The location of the hotel is excellent for Harrogate town The bus station snd rail station are in easy walking distance The breakfast was vsried We were seated punctually. The car park instructions weren’t very clear and caused a bit of confusion"

"Overall visit was good. Lovely big room, however the bathroom was very tiny. We was in room 218. Breakfast a good selection. Good choice with hot and cold choices. Staff welcoming."

"There are a few issues here. There are 2 classes of spa users. Those with robes, and those without. It’s not a good look to see the non-robe people clutching towels as they dodge the bird excrement on the outside patio, which could be dragged into the pool with one misstep. A daily jet wash is needed. The shower gel containers in the men’s area were all empty. You need earplugs if they put you in a room near the kitchen ventilator. You won’t sleep. The safe in the wardrobe doesn’t work....

"Put in beach view got a roof"

"Everything is unique about this hotel. The lobby, the staircase and the rooms themselves. Would highly recommend this to anyone looking for something different."

"Lovely stay with a very tasty good quality breakfast! Great hotel and staff with an excellent location"

"The hotel was in great location near the center. The staff were kind and very helpful. The rooms were nice."

"I'd say our stay was average. The room was clean, except for the windows which were covered in hand prints. Both of the silver finish plates around the shower controls were loose and not attached to the walls. The restaurant food was ok......I saw customers wait for accompanying sides well after their mains were delivered. We ordered 1 large glass of house white and 1 red with our meal. The white came in a large glass but the red came in a small glass filled to the brim as they had no large...

"I’ve stayed here before purely because they still have baths, and even then I had to overlook the tired décor, worn‑out furnishings, lack of modern comforts, uncomfortable beds, no air con, single glazing, barely any plug sockets and the £15 daily parking fee. But this stay was somehow worse. Their so‑called “comfort” rooms are actually the lowest budget rooms, ranked below standard, proving they don’t understand the meaning of comfort at all. They even denied using the term despite happily...

"Hotel was in a great area room was lovely and cool really enjoyed our stay would definitely stay again"