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"Superbly situated 5 star hotel within walking distance of the station and the city centre. All the staff were so friendly helpful and efficient. My room was spacious, warm, quiet and very well equipped with a fridge, bath and large Smart TV. There was ample storage space and a table , desk and 2 armchairs. Live music in the bar on Saturday night was a welcome surprise. It is all waiter service which was lovely."

"Clean + friendly staff + good for families "

"The hotel was really nice and conveniently located close to the city centre. However, the bed was a bit uncomfortable and could probably do with being replaced."

"Brilliant stay! Our room (family room) was lovely and spacious with lots of storage. The swimming pool was a great little pool with a toddler splash pool too, and great showers. Little sauna, steam room and jacuzzi were a nice extra, and the staff at the leisure club were very friendly. The breakfast buffet had lots of options - everything you need. Also loved how easy it was to access York on the buses."

"Comfortable bed and quiet room. Stayed one night only. Easy to get to by bus from the train station with luggage. Free welcome drink was not very nice (chose non-alcoholic version) - maybe should give guests a choice of something simple like juice. Unfortunately one of the coffee cups in our room was unwashed with coffee stains at the bottom. Easy to walk into city centre to find restaurants etc."

"Reception staff were helpful in explaining unloading and parking. Location was excellent for town and beach."

"We stayed at this hotel for one night. The room itself was spacious but very worn. The chairs were falling apart and the carpet was very stained. The biggest issue was that the shower drain was blocked and would not drain. This made the shower unusable. The hotel would not move us to another room as they claimed to be fully booked. They also would not send maintenance to the room until the next day. This meant that we could not have a shower in our room."

"Check in was smooth and staff were friendly. Our room wasn’t very clean, the side tables were dusty and the floor had sequins and residue from the previous guests. There was also a lot of hair dotted around. Breakfast was as you would expect. Rooms were at least quiet."

"Cozy room was anything but. Avoid it. Room wasn’t that clean."

"Good food and excellent service."

"Room.was very clean as was the whole place, pleasant reception area, the staff we came across were pleasant, very good breakfast, the bar was ridiculously overpriced however bar staff were very friendly, Hotel WiFi was not very strong and television buffered often"

"Clean"

"Amazing hotel. One gripe is that the rooftop bar is not open on a Monday or Tuesday."

"Everything about our stay was excellent. The bar, the restaurant, the breakfast, even the parking. It's a rare thing, but we had nothing to grumble about"