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"The Grand Hotel is a beautiful hotel in a great location. The room (a triple / family room) was clean and convenient. The fans in the room (in the midst of a heatwave) and the water dispenser in reception were great touches. We were initially impressed with the proactive communication prior to our visit. However, the code we were given (twice) for the NCP wouldn't work on arrival and we were told by NCP it had expired in March 2026. On raising this with Barbara at reception, we received a shrug...

"On arrival my husband was given a door key card not the actual key that was actually needed. He was stuck outside the room on the second floor because had had all the luggage and didn't want to lug it back downstairs. Room was very hot with no view but fortunately had a fan. Bed was comfortable and TV reception was very poor. Best I can do was our stay was 2 star.🙂‍↕️"

"Lovely friendly ,welcoming atmosphere on entering the hotel especially important for single guest."

"Very friendly staff, lovely bar and food, walkable to town and beaches"

"Good food and excellent service."

"The reception staff at this property are amazing. So kind & helpful The only downside to the property is not being able to pay cash in an emergency. I was unfortunate to lose my cards during my stay so found it difficult but the staff were brilliant"

"Basic, but clean."

"Excellent location and facilities"

"I attended this hotel for a family wedding and have to say that every single staff member was absolutely fantastic, helpful and friendly, the hotel and grounds are beautiful and so picturesque you could spend all your hours just looking at the scenery! Our room was lovely and spacious, clean and inviting! If I had to pick one small improvement would be a small fridge in the room for cold drinks but that would be it! I would have no hesitation at all in staying at this hotel again in the future...

"Didn’t have breakfast but we were allowed to go early and park in the car park Receptionist Lyndsey was excellent very good with people "

"Shower was not working. No fridge available, no comb for hair dressing, no laundry facilities, no fan for warm weather. Not recommended"

"Friendly and helpful people. Good quality food. The garden and grounds were kept immaculate condition. "

"Excellent stay with nothing to mention in a negative way Staff friendly, Room clean and well stocked with good information literature and Breakfast was just the icing on the cake (to use a culinary metaphor) 5 ⭐️ all the way"

"Very welcoming staff, nothing too much trouble for him. Lovely quiet room at the rear, although I would imagine rooms at the front are quiet too as this is a peaceful crescent in Scarborough. Great facilities in the room, shower gel etc. tea/coffee making stuff too. Books to read in the room… very tastefully decorated & homely. We would certainly stay here again without hesitation. We were room only but there are plenty of places to get breakfast nearby. Train station a 5 minute walk away. Lots...

"It was a great experience for us and we really enjoyed the views. We will definitely come back. A great holiday for all of us."

"Lovely clean modern decor in the rooms fridge and added bonus of a fan!"

"Really big lovely view of the sea nice kitchen"

"A good location with car parking at the back. Comfy beds, although our room was a bit small. If we had have been staying more than one night we would have wanted a bigger room. The food for breakfast and dinner was of good quality and the staff were very friendly. A large beer garden at the rear and a large screen to watch the football on."