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"Parking fine staff great better set out breakfast clean rooms Only draw back this time was other guests thinking they could smoke weed out side your room from 10.30pm till 01.30 am every ten minutes laughing loud and talking loud and then throwing up loudly all morning but that’s not the fault of the hotel . But will book the main building not the annex next time"

"The property was okay, the lift was only for 2 persons so there could be a lengthy wait for the lift, the room was OK, though the shower screen was broken I reported this but nothing was done about it, each time I had a shower the water ran over the bath on to the floor, which is dangerous as you could slip on the floor, I had breakfast on 2 mornings thought it was expensive at £14.95. Though if you book the day before it goes down to £12,95.which I wasn't aware of, there was no info in the...

"On arrival staff were very professional, we arrived early and could park and return later, no trouble at all. On site parking is very important and was safe and reasonably priced. The room was basic but very clean and tidy And all we required. All staff I encountered were very professional and polite, nothing too much trouble. The breakfast was all we required, cereal, fruit yoghurt etc full english, toast etc. The best thing about breakfast for me was that unlike other hotels we have stayed at...

"Good value for money. Very central location in Cardiff if you want to see the sight. Full breakfast is pretty good."

"Beautiful hotel in areas but if you’re planning to stay here with a baby or you are a wheelchair user I’d maybe think again! This hotel is not accessible at all, it’s quite old so has narrow corridors, lots of heavy doors that are shut between corridors & we were put in a room that had no lift access & was at top of a narrow steep staircase - it was completely impossible to get to with a baby & pram! We had to ask to change rooms and the staff on reception weren’t apologetic or friendly at all!...

"Nice rooms, easy parking. Have a night porter who was very helpful. Have stayed before and would be happy to stay again."

"Dining room tables weren't cleared unless you asked them to take the plates or left. Breakfast was excellent. Didn't find a public disabled toilet. Rooms cleaned to a high standard daily."

"It was great to have a sea view . On the whole the staff were really kind and helpful .Friday 18th Sept 2026 , had to ask for my pot of tea at breakfast , and felt invisible at the same breakfast session as wasn’t fussed over the way that some of the guests were , this did not apply to the maitre D who was charming at the same session ."

"Firstly, I must say the staff at reception were lovely. We were upgraded as we had a weekend of celebration. This was a lovely gesture and we really appreciated the effort. However, the rooms are very dated and tired looking. I've stayed in other park plaza hotels and this one didn't feel the same. It felt more like a travelodge room. This was not the biggest issue for us though. Our biggest issue was the noise! There are 2 big nightclubs outside of the hotel (room 123). It felt as if I was in...

"Everything about our stay was perfect. Breakfast and dinner in the restaurant was delicious. Clean and comfortable room and bed. Used the pool facilities, great jacuzzi! Overall a great place to stay, would recommend!!"

"The staff were extremely helpful helping us in and out with baggage and helping us in any way we needed. The only disapointment I felt was not taking gluten free that seriously . They did have the bread but meals were another thing and two days I had not choice of sweet. Otherwise I would go there again if we can travel that far another year."

"Lovely hotel for a quick trip to Wales celebrating our mums 86th birthday. Loved the history and, though somewhat dated, the rooms were comfortable."

"Couldn't get entry for ages as we weren't told 2 hotels had become one with different names still on the buildings.No private parking was a pain but what I can gather it's the same for most hotels. The lady that greeted us was really nice but unfortunately I couldn't understand a word she was saying as obviously she was foreign. Room was clean but the shower area was a bit tatty. If I had to use it again I probably would."