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"This hotel was in a really convenient location. The rooms were very clean, staff was friendly & were warmly welcomed with for our pre-wedding festivities with a hand written note. The only downfall is there is no parking."

"Nice clean rooms, great location. Friendly staff!"

"The room is was clean and tidy. The bathroom was modern and spacious. The staff was very kind and eager to help. The star of the breakfast show was the waffle iron."

"Rooms were clean and had been updated but general hotel felt in need of investment. Staff were pleasant . Only made aware of car park charge day before stay"

"Room had damp issues around the window frame which is strange to see in the summer months. Queued at reception to check in, the reception team ignored us and dealt with another guest who walked straight past us. Staff that we interacted with didn’t seem very interested in talking at all."

"Nice hotel. No parking. Not advertised. Bar was closed. Again not advertised."

"Great service and amenities!! Lovely."

"Was ok good night sleep"

"The location was ideal. We were able to walk everywhere.The furnishings were lovely. The staff was wonderful and informative."

"Great and memorable stay. The food was excellent, especially the dinner and I would rate this place 10/10. The staff were very friendly, helpful and went out of their way to assist us, showing great flexibility throughout our stay. The rooms were exceptional, truly beyond words. I have travelled extensively and stayed in many places and this is one of the best places we have stayed."

"Having paid for a reservation several months ago for two nights 24-26th June when I checked in I was told there was no room available. The receptionist claimed there was an IT issue but the hotel was very busy so clearly other people had been checked in. The apology was absolutely minimal, no compensation and no effort made to inform me in the days leading up to the reservation there was an issue. I found the whole experience highly unacceptable for a global corporation to behave letting me down...

"Good location and lovely fantastic breakfast buffet, shame the fridge9 didn't work ?"

"From the moment we walked in superb. Fast no nonsense check in, and bags carried up to the room. Central location a must, inside/outside bat areas well kept and staffed. Breakfast very nice. Staff polite and helpful, special shout out for Emma our favourite. We will return"

"Good breakfast and location. Car park is next door. One lift out of order and air con a little noisy. Nice staff. A little expensive I thought."

"Not ideal for wheelchair users as the lift is rather small also really difficult to get into the reception area from the car park as there is a big ledge to go over for access so a ramp is very much needed. Great parking Friendly staff Decent views and a nice room"

"The hotel one of the best in Bath and it was not our first visit. The hotel has a fine ambiance - maybe some redecoration is needed- a good pool - attentive staff - and a great British Breakfast! Good parking and a good walk into Bath"

"Room was spotless, air con was ice cold, the restaurant was being refurbished so meals were provided in the business centre, no issues at all, good range of meals, breakfast was excellent. Point to note, the parking in the podium car park costs £18 a day. Bath is just beautiful."

"Clean and cozy place to stay. Unfortunately, no water was provided in the room, which a bit strange. However, overall experience is great!"

"Really good trip, clean, good food, staff really helpful"

"The room we were allocated (twin room) was absolutely disgusting. The carpet was covered in stains, some very questionable looking. We actually had to go to Primark to buy some flip flops as there was no way we were walking on that carpet. After spending 2 minutes in the shower the water was nearly over the top of the shower tray, same when brushing teeth the water drained extremely slowly. The shower was filthy and covered in rust. After showering I got a ‘clean’ towel off the rack and it...