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"Beautiful ocean view from our balcony, staff was excellent. "

"Ocean was not visible from my room, however I could see the pool. I was disappointed with the level of marketing that takes place and how you are tricked into buying vacation. No one explain originally that you will be targeted and literally take a day out of your vacation for marketing. This is a beautiful hotel but I would not want to go back because of their marketing strategies. Ni one goes on vacation for this. Management needs to address this practice. It is a big turn off for the resort."

"Pools closed too early. Resort routinely smelled of sewage. Food was average. Rooms were great but a/c couldn’t keep up. Main ‘mall’ area was excellent. So much to see and shop. Room service was above average!"

"Client services were very good "

"Welcoming "

"."

"Very well maintained with lots of sitting areas either with music or without. Beach was always clean with plenty of places to sit in the sun or shade."

"The facilities in the common areas (e.g., pools, lobby, restaurants, theater, etc.) were in very good condition; however, this is NOT the case for the guest rooms. The guest rooms lacked maintenance. (For example: the shower had only one door, so water splashed all over the floor outside the shower area when showering; the chrome on the bathroom faucets was worn.; one of the electrical outlet covers in the room was loose, and when I unplugged the cell phone chargers, the cover came off, leaving...

"Overall, my stay was pleasant. The staff was attentive, and the customer service was top-tier. Even though there was sometimes a language barrier, the staff still did a great job communicating and making guests feel welcomed. There were a lot of food options to choose from, and the drinks were well balanced. The buffet food was okay, but I found the restaurants to be much better and would recommend making reservations there when possible. The resort has trolleys that drive around every 5–10...

"Everyone is nice and food is good"

"Could not see the ocean from our room. Had pool access room but the door never worked so we could not use it."

"Habitación limpia , alrededores "

"L"

"Food was good and staff were very friendly. We enjoyed the lazy river and beach. Lots of activities for the kids. Not a ton of restaurant options and reservations must be made day of which made planning with a family hard. The room smelt very musky and the entire resort looked like it was a rushed renovation. The service was quite slow and we didn’t feel like a priority at any point. Overall satisfied with our stay. "

"Pool and staff were excellent "

"Todo excelente "

"Beautiful grounds and buildings, friendly and helpful staff, great pools, nice beach, good food. "

"We were a group of 17 with 10 kids 9-14 years old. We found the resort family friendly with tons of kids activities throughout the day. Our concierge Breilin was simply amazing. He was able accommodate all needs throughout the week and took fabulous care of us. "

"Great resort. Rooms had a great view and were clean. Only issue was accessing the ocean, but a 10 minute walk up the beach and you can access no problem. Amazing stay for the family, we’ll be back! Food also very good"

"Great resort for all ages, families, couples, groups. Really nice amenities including a coffee hut and spa. The casino was nice but could use an upgrade, but obviously so much else to do besides gambling. "