6/10 مقبول
Fabian
مسافر برفقة مجموعة
١٣ مارس ٢٠٢٦
عناصر نالت الإعجاب: العاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
Our overall stay had some positives, but there were a few major issues that really affected our experience.
First, I want to mention that some members of the staff around the resort were genuinely kind and helpful. Housekeeping and a few employees in the common areas were friendly and welcoming, which we appreciated.
Unfortunately, our experience at the steakhouse near the buffet was extremely disappointing. The service there was awful from the moment we sat down. Our server clearly did not want to be there and was very rude to our table the entire time. It felt like we were an inconvenience rather than guests. The food was also very poor. The salmon was served completely burned, and overall the meal was one of the worst we had during the trip.
Another serious concern was the lack of security in the disco. There was no one monitoring the crowd or checking for people who were clearly overly intoxicated. On top of that, many people were smoking inside the club, and no staff members were addressing it. The environment felt unmanaged and uncomfortable.
While parts of the resort and some staff members were pleasant, the poor restaurant experience and lack of oversight in the disco made the stay far less enjoyable than it should have been.
