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"Room clean bar ok no alcohol good"

"Good is horrible. The staff at one of the restaurants was a complete nightmare and they should not be working there. The security guards are the rudest people in any country. I will not return. The sales people for the excursions do not give all the details and the island tour is extremely dangerous with jumping from boat to boat in large swells. The fishing boats are not the same ones they send photos of. Overall I do not recommend this trip!"

"El personal muy atento la pasamos excelente los muchachos de animación en las áreas de las piscinas exentes lo unico el restaurante Belize q es de marisco menú deficiente"

"This is an ok resort. The food is ok and the room was kind of old the only good here are the pools"

"Room was always clean, as well at the resort grounds were also pretty clean. The food not the best it does the job but if you love food it’s probably not for you. Staff were super friendly and helpful. When we went to the beach we were bombarded by people selling things couldn’t really relax. DO NOT BUY EXCURSIONS FROM THE PEOPLE ON THE BEACH. We did a couple from the guys on the beach and were let down every time. Overall our stay was pretty good and overall happy with our trip."

"Staff were super friendly and always eager to help. Rooms were cleaned daily. Food was delicious."

"Staff was amazing! We had a great time. Entertainment staff was great!"

"The buffet staff and housekeeping team were excellent and provided great service throughout our stay. Unfortunately, our experience with check-in and check-out was frustrating. If you have an early flight, be aware that delays during check-out could put you at risk of missing it. We stayed in Building 8, which appeared to be in need of maintenance and updates. From what we observed, Buildings 1–4 seemed to be in better condition. The resort seemed much more focused on upselling services than...

"Excelente servicio y muy hermoso"

"Well maintained property. Dry nice and specious rooms. Staff is very helpful."

"Everyone was so accommodating and amazing. From the moment we walked into the hotel, a lady walked up to us and handed us drinks and said “welcome”. The grounds were beautiful. We spent most of our time at the beach and our waiters Erik and Ronnie took great care of us. Made sure we had what we needed and after the first couple times of telling them our order, we never had to tell him again, he just brought out our drinks to us when he saw we were low lol. The food was on point and there were...

"9/10"

"There are a lot of food and drink options at this resort, and some are phenomenal. The staff as a whole are excellent and very welcoming. Our butler Carlos was extremely accommodating! Hint- Seemed like getting to restaurants early was an optimal choice. Drinks are tasty too so remember to stay hydrated!"

"The whole trip was perfect! Everything was clean including the room. The staff was very attentive and so nice!"

"Beach is useless and stinky(From so much sargassum). Pools are dirty. Food is mediocre at best(Mandela was the worst experience I’ve ever had at a restaurant). Balcony ceiling crumbled from weather. Entertainment was equivalent to a local talent show. Quick changes on what food is available and when made it hard to plan ahead. Preferred pool changed location during stay(Seemed weird). I would like to shout out the employees at the Italian restaurant, very pleasant experience and good...

"This was great place "

"Excelente hotel, buen servicio, 0 quejas nada malo que decir! 100 de 100. Super recomendado!"

"The property was nice, tropical and everything was easy to find. The staff were all very friendly. Our Concierge, Yimi (pronounced Jimmy) was great! Always checking in with us to see if we needed anything. Housekeeping did a great job. Our room was always clean and smelled good. The pools were nice. Every morning they were in them brush cleaning. The beach was ok. There were a lot of bottle caps, cigarette butts and small trash items in the sand. They worked to remove as much of the...

"Beautifully designed resort and beach front however extremely difficult to get food during our 4 night stay. Reservations needed to be made via the online website (you receive access to after check in), however it seems you can only have one reservation a day as the website prevented me from booking anything else, even after our reservation was completed. Room service failed to show three times, and when they did after repeatedly calling the front desk, the hotel staff only knocked ONCE and my...

"Excelente servicio, al igual que el personal. Nuestro mayordomo Hector Matos fue sin dudas el mejor,estuvo atento a nosotros, nos hizo reservas de restaurantes, trato amable. Este hotel debe mantener el área de la barra del lazy river mas limpio, tiene un area, esquina izquierda de la barra muy sucia. Otro asuntio a mi entender es la animación, muy muy pobre, en nuestra estancia solo dos bailarines y el jefe o maestro de ceremonia. Necesita mejorar esa área, ya que otros hoteles visitados...