8/10 Good
Kenneth
Traveled with partner
16 May 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have been to a lot of all inclusive but this was a first for the Excellence Collection. The resort is beautiful and the employees are great. We typically go to bed early on vacations from being out in the sun all day but we managed to enjoy the night entertainment which we found really fun.
The only thing that we found just sub par was the food in some of the places. The Spice restaurant wasn’t great and the buffet wasn’t either, but we always find something we enjoy, here it was basically the omlette that we liked. For Spice they have the hibachi that you have to make a reservation for. We weren’t able to get a reservation until 9:45pm on Friday which is way too late for us, this isn’t really a complaint on that but more just unfortunate. The oregano restaurant was really good and so was the steak house.
One other thing that this place doesn’t have that pretty much all other resorts that we’ve been to is a place that is serving snacks/lunch around the pool where you could just walk up and order food. Here you have to order from the waiter which is fine, but it takes about 1/2hr-45 minutes.
Other than that we liked this place and didn’t want to leave.
I do want to give a shot out to the whole staff who were great, but these people in particular made our stay fantastic.
Diaz the bartender at the Prelude Bar.
Kelvin the pool server from the Prelude Bar.
Misael Joy Boy is Back
These guys were awesome and I would give them a 10 out 5 star if I could!
Kenneth
Stayed 7 nights in May 2026
