"I have stayed in Punta Cana twice before, but this was by far the best resort experience, especially because of the incredible service from the staff. Everybody was positive and glad to help. A special thank you to Hector at the front desk, who helped with the room and made sure I received a quiet room. I also want to recognize Vivian and Raquel for going above and beyond with my food allergies and helping arrange special meals during the stay. Their care and attention made such a difference....

"I really enjoyed my stay at Excellence El Carmen. Had no trouble communicating with the staff. Our room was clean. We upgraded to Club. The only complaint about that was the pool service. We were served drinks at the beach club but at the pool, no one came around. We had to go to the bar if we wanted drinks. We had our free water therapy which was wonderful. We paid for the upgrade head and shoulder massage. Disappointed with that because my friend and I both paid for 30 minute upgrade and the...

"Beautiful resort but more work needed at the restaurants. While able to find enough to eat, dinners were sub-par and serious work is required to improve the food - not flavourful and inconsistent."

"Todo estaba perfecto el servicio, casi todo los restaurantes excepto el bufet que no había variedad en el desayuno siempre era lo mismo y lo más molesto fue que la habitación que habíamos escogido no estaba disponible supuestamente la habían rentado fue un tremendo inconveniente, primer día sin desempacar por culpa del hotel si no hubiera sido por ese inconveniente mi estancia hubiera sido perfecta además los dos cuartos en los que estuve el aire acondicionado supuestamente puesto en 62of...