"Given the wrong room after confirming two beds at check in. Staff friendly at the front but gave wrong info and never came to get our bags at checkout. We had to walk halfway with 5 bags to get assistance. Rooms outdated, had a smell. Shower made loud noises. Pool is very nice but that was all. Food was 4/10."

"Level Staff was super helpful and attentive. The resort is clean and pretty. Sit down restaurant food is good and buffets are as expected for buffet food. Definitely recommend staying as a level guest for elevated service."