"I was extremely disappointed with my stay at the Maya Palace. While the property itself is beautiful, the overall experience fell far below expectations. The biggest issue was the cleanliness and maintenance. Common areas and parts of the resort often felt neglected, and our room wasn’t consistently cleaned to the standard you’d expect from a resort of this caliber. We also dealt with maintenance issues that took far too long to be addressed. Like our room AC that we called in 3 different times...

"Overall, our experience at Barcelo was good. The restaurants were great, the resort is stunning, very clean, etc. However, there are things that could be worked on that could make it better. I did feel like the service could’ve been a bit better. Normally at other hotels we stayed at in Cancun the servers working the pool area constantly asked how they can help you. During our stay here we got asked about twice. Also, normally at other stays when they drop off the luggage in your room, the...

"Buen servicio, aun que la alberca algo retirada de las habitaciones...."

"It was my families for time going and it was so much fun. Now, the only"