4/10 سيّئ
Christina Jasodra
مسافر برفقة العائلة
٦ يناير ٢٠٢٦
عناصر نالت الإعجاب: حالة المنشأة ومرافقها
All the above, we arrived and paid for a connecting room they claimed the rooms were close together and had to wait for them to figure out that.
The concierge gave very misleading information regarding dinner reservations and was rude her final answer was well it is high season you can order room service. I understand it’s high season but my stay was at peak season pricing as well.
Day two of our stay I left a tip for the rooms to be cleaned not but they only cleaned one of the two. This was the same for the next 4 days. I asked to speak to a mod 2 times and that never happened. In addition they kept leaving only 6 towels when our group was 7.
Restaurants that we had reservations at did not honor the reservation times with the Japanese restaurant seating us 1 hour after hour time as well as Mexcal. Both restaurants upon seating rushed us.
I went to the lobby to ask what activities they had for New Year’s Eve. They were not sure and went to find out. While waiting a socket in the floor began to smoke and shot up flames the front desk seemed unconcerned.
Finally the resort for New Year’s Eve did not have a family friendly event the entire main space was blocked off and used for a tequila tasting. The small areas to the sides had a few other activities but once again the area was very small and crowded due to the dominate space reserved and roped off.
Over all the experience was poor at best. Was very disappointing.
Christina Jasodra
أقام 7 ليالٍ في شهر ديسمبر عام 2025
