Find hotels near Chac Mol Cenote, Puerto Aventuras from SAR 230

"I needed to remove myself from this trip before writing a review. The moment we arrived, it went downhill. The hotel moved my party from Maya Beach to Maya Tropical. No notice, no warning. A downgrade. The staff at the bar and buffets were selective with their hospitality, my party was not the correct tone for friendly service despite tipping. The lifeguards and the beach were more interested in their phones than keeping and eye on the patrons in the water. My sister and BIL save a lady from trouble without one look from the lifeguard. The rooms were clean and cold, the food was decent and the drinks were good. The atmosphere was unwelcoming. "

"Had a bestie trip, great resort for everyone, family’s, couples, singles, weddings, staff was so accommodating "

"How"

"Catalonia Riviera Maya can be a good option if you’re visiting Quintana Roo on a budget, but there are a few things to keep in mind before booking. First, there isn’t a traditional beach—just a small bay where you can swim. It’s still enjoyable, but it may not meet expectations if you’re looking for long sandy stretches. Restaurant reservations are quite limited. For example, during our 9-night stay, we were only able to book 4 dinners. You can try going to the restaurants around 6 PM to check for last-minute availability (often around 9 PM), but it’s not guaranteed. Also, meals are restricted to one appetizer, one main course, and one dessert per person. Rooms are decent if you book a deluxe option, though they could definitely use some renovations. The resort grounds are well-maintained, and most of the staff are friendly, though we did encounter a few less welcoming interactions. Food overall is average—definitely edible, but not a highlight of the stay. On the positive side, the spa and gym facilities are excellent. The Italian restaurant stood out with great service, especially from Alejandra and Lucas. Overall: A decent budget-friendly resort with some trade-offs, especially in dining and beach quality."

"Chez Waffle has a pretty back lounge area with view of the water and fish swimming into the inlet. The condition of the rooms is a bit dated. The prices of food on the high side. It is extremely quiet in this gated community. If you want lots to do, you are isolated. I did diviving and day trips every day, so spend little time at the hotel (only evenings). The local busses that run between Playa an d Tulum are excellent. Very cheap! Overall, enjoyed my stay and would do this again. I recommend it."

"Replied promptly with our issues and questions."